1st Line Service Desk Engineer

IntaPeople Limited; Wales; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading IT provider is seeking 1st Line Support Engineers in Cardiff, South Wales, offering a full-time on-site role with fast-track progression into Cloud technology. The position includes a competitive salary of £23k–£27k, bonuses, and a comprehensive training plan to enhance your skills in Microsoft 365, Azure, and AWS.

Benefits

25 Days Holiday

Training Plan

Private Health

Pension

Cycle Scheme

Qualifications

• 1st Line support experience or similar IT role.
• Genuine interest in Cloud tech, particularly Azure/AWS.
• Good communication and problem-solving skills.

Responsibilities

• Be the first port of call for customer IT issues.
• Help manage user accounts in Microsoft 365 & Azure Entra.
• Support with basic Azure queries and troubleshooting.

Skills

Communication

Problem Solving

Job description

IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales (full time on-site initially)
£23k–£27k + Bonus + 25 Days Holiday + Training Plan

Looking to break into Cloud tech but stuck on the helpdesk? This is your way out.

Our client is a leading IT provider and is seeking two1st Line Support Engineers to support their external clients— but you won’t stay 1st Line for too long. You’ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You’ll be mentored, trained, and guided into Cloud roles – this is the springboard.

What you’ll do:

• Be the first port of call for customer IT issues (hardware, software, Microsoft 365).

• Help manage user accounts in Microsoft 365 & Azure Entra.

• Support with basic Azure queries – you’ll learn the rest on the job.

• Get involved in daily checks, ticketing, troubleshooting, and more.

What we’re looking for:

• 1st Line support experience (or similar IT role).

• A genuine interest in Cloud tech – you want to learn Azure/AWS.

• Good communication and problem-solving skills.

What you’ll get:

• Fast-track Cloud career progression – with a personaltraining plan.

• Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions)

• £23k–£27k + bonus, pension, private health, cycle scheme, and 25 days hols.

This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).

If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!