1st Line Service Desk Engineer

TN United Kingdom; Northwich; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated 1st Line Service Desk Engineer to join their dynamic team. This exciting role involves being the first point of contact for IT queries, providing exceptional customer service, and resolving issues efficiently. With hybrid working options and a commitment to ongoing learning and development, this position offers a fantastic opportunity to grow in the IT and Cyber Security field. Join a company that values diversity and fosters an inclusive environment, where you can make a real impact while enjoying a range of benefits that enhance your work-life balance.

Benefits

25 days annual leave plus bank holidays

Ongoing learning and development

Cycle to work scheme

Enhanced family leave

Celebration day – an additional day off annually

Salary sacrifice pension

2 paid volunteer days

Company social events

Discount and Cashback Scheme

Group Income Protection

Qualifications

• Experience in IT support and strong customer service skills.
• Proficiency with Microsoft technologies and troubleshooting.

Responsibilities

• Provide excellent customer service to end-users.
• Be the primary contact for technical service requests.
• Deliver high-quality first-time fixes through troubleshooting.

Skills

IT support

Customer service

Problem-solving

Microsoft technologies

Troubleshooting skills

Active Directory

Group Policy

DNS

Job description

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1st Line Service Desk Engineer, Northwich

Client: Air IT

Location: Northwich

Job Category: -

EU work permit required: Yes

Job Reference: 0ad746eb28dd

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Are you ready to embark on an exciting journey into IT and Cyber Security support? At Air IT, we're committed to empowering our teams and delivering exceptional support and solutions to local SMEs across the nation. We are looking for a dedicated professional to join us!

The Role:

As a 1st Line Service Desk Engineer, you will be the first point of contact for our clients' IT queries. Your responsibilities include providing excellent customer service, diagnosing and resolving issues, and ensuring top-quality support.

Responsibilities:

• Provide excellent customer service to end-users and stakeholders
• Be the primary contact for technical service requests
• Maintain accurate records throughout the ticket lifecycle
• Deliver high-quality first-time fixes through troubleshooting
• Escalate complex issues and manage workload to meet SLAs

About You:

• Experience in IT support
• Strong customer service and problem-solving skills
• Proficiency with Microsoft technologies
• Troubleshooting skills with Microsoft Office and Windows desktops
• Knowledge of Active Directory, Group Policy, and DNS; eagerness to learn and develop

The Benefits:

We offer:

• Hybrid working options
• 25 days annual leave plus bank holidays
• Ongoing learning and development
• Cycle to work scheme and technology vouchers
• Enhanced family leave
• Celebration day – an additional day off annually
• Salary sacrifice pension
• 2 paid volunteer days
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service

At Air IT, we value diversity and are committed to equal employment opportunities. Join us and be part of an inclusive, dynamic team!