1st Line Service Desk Engineer

Cybit; Newcastle upon Tyne; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A technology firm in Newcastle is seeking a 1st Line Service Desk Engineer to provide technical support to users. The role involves resolving incidents and requests efficiently while ensuring customer satisfaction. Ideal candidates should have IT support experience, knowledge of Windows 365, Active Directory, and exceptional customer service skills. The position offers various benefits, including a pension scheme and healthcare insurance, along with opportunities for career progression.

Benefits

Pension scheme

33 days annual leave

Healthcare cash plan

Private Medical Insurance

Company electric car scheme

Cycle to work scheme

Employee assistance programme

Occupational sick pay

Qualifications

• Prior experience in a technical support role, preferably in a service desk.
• Strong technical understanding of Windows environments.
• Exceptional communication and customer service skills.

Responsibilities

• Provide technical support and maintenance for IT users.
• Resolve incidents and requests efficiently.
• Ensure alignment with service level commitments.

Skills

Previous IT experience in a service desk environment

Knowledge of Windows 365, Active Directory, and Exchange

Exceptional customer service skills

Organisational skills under pressure

Job description

Job Title : 1st Line Service Desk Engineer

Location : Based from our Newcastle office with hybrid remote working flexibility.

Annual salary : circa 25000 depending on skills & experience

Cybit

About Cybit

Predict. Protect. Perform

Were a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace security cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management and supporting essential public sector organisations to deliver on the critical work they do.

Why Join Us

Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team value each other first and foremost respect the talent ideas and skills we can contribute to making Cybit a special and rewarding place to work.

If youre looking for a challenging and fulfilling career in technology Cybit is the place for you. Together we will create a safer more resilient future for everyone.

What youll do

Working within the Support team the Service Desk Engineer provides technical support and maintenance to all supported IT business users systems hardware and applications. Whilst providing expert technical support the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

T his role lends itself to progression and development opportunities within the organisation.

Were looking for someone with

• Previous IT experience ideally within a service desk environment
• A good technical understanding including ideally a knowledge of Windows 365 Active Directory and Exchange.
• Exceptional customer service skills
• Great organisational skills with the ability to work under pressure at times

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes :

• Pension scheme
• 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
• Healthcare cash plan
• Private Medical Insurance
• Company electric car scheme
• Cycle to work scheme
• Employee assistance programme
• Occupational sick pay.

Cybit is passionate about having a diverse workforce by encouraging equality diversity and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.

Key Skills

• Editorial
• Catering
• B2C
• Camp
• Computer Engineering

Employment Type : Full-Time

Experience : years

Vacancy : 1