1st Line NOC Engineer

Air IT; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading MSP as a 1st Line NOC Engineer and elevate your career with Air IT. You'll be the first point of contact for client IT queries, managing support tickets, troubleshooting issues, and ensuring optimal system performance. Enjoy competitive pay, hybrid working options, and opportunities for continuous professional development.

Benefits

Competitive remuneration packages

Hybrid working options

Generous annual leave and bank holidays

Staff awards and social events

Ongoing learning and development opportunities

Cycle to work scheme

Technology vouchers

Qualifications

• Previous experience in IT support required.
• Outstanding customer service and problem-solving skills.
• Proficiency with the latest Microsoft technologies.

Responsibilities

• Serve as the first point of contact for IT-related queries.
• Triaging and prioritising incoming NOC tickets.
• Maximize network availability by monitoring performance.

Skills

Customer service

Problem-solving

Troubleshooting skills

Tools

Windows Server Administration Tools

Hyper-V

SolarWinds Ncentral

PRTG

Azure

VMWare

Job description

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Join the Thriving Team at Air IT as a 1st Line NOC Engineer!

Ready to take your career to new heights with an award-winning MSP that's leading the charge in IT innovation? Look no further! At Air IT, we're not just a company; we're a force to be reckoned with, and we want YOU to be a part of our extraordinary journey.

Since our inception in 2005, we've grown exponentially, bringing together nine industry-leading companies under one roof and expanding our reach across the UK. Our commitment to excellence has earned us accolades and recognition on regional, national, and industry stages, but we're just getting started.

Excited for the future? So are we! With a clear mission and vision to empower our teams and revolutionize IT and Cyber Security support for local SMEs nationwide, we're on a mission to redefine what's possible. And now, we're seeking dynamic individuals like you to join us as a Join the Thriving Team at Air IT as a 1st Line NOC Engineer!

The Role:

As a 1st Line NOC Engineer you'll be at the forefront of client support, serving as the first point of contact for IT-related queries.

Your responsibilities will include:

• Triaging and prioritising incoming NOC tickets and notifications tickets (including alerts generated by monitoring systems such as backups, network, servers and any other systems)
• Coordinating with third-party vendors, customer contacts, or internal departments on NOC tickets
• Taking ownership of tickets, seeing them through to resolution or escalating where appropriate
• Monitor the performance and capability of computer systems using diversified tools, including but not limited to Windows Server Administration Tools including Hyper-V, SolarWinds Ncentral, PRTG Auvik, Azure and VMWar
• Maximize network availability by monitoring performance and troubleshooting network degradation and outages
• Ensure backups are correctly set up and monitored
• Assist in weekly/monthly patching schedules
• Ensure critical and security updates are installed at regular intervals
• Maintain a library of Knowledge Base articles for known issues and best practices

About You:

To excel in this role, you'll need:

• Previous experience in IT support
• Outstanding customer service and problem-solving skills
• Proficiency with the latest Microsoft technologies
• Strong troubleshooting skills with Microsoft Office
• Ability to administer and support Windows desktops
• Knowledge of Active Directory, Group Policy, and DNS
• Evidence of continued professional development

The Benefits:

Joining Air IT means unlocking a world of perks and opportunities, including:

• Competitive remuneration packages
• Hybrid working options for a better work-life balance
• Generous annual leave and bank holidays
• Exciting staff awards and social events
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers

At Air IT, we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.

Ready to embark on your next adventure as a 1st Line NOC Engineer!? Apply now and be part of our journey to excellence at Air IT!