1st Line Network Engineer

Client:

Wessex Internet

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

4373d4018a43

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

About Wessex Internet

Wessex Internet, a dynamic and rapidly expanding Internet Provider in the South West and revolutionising full fibre broadband deployment in rural areas. Committed to delivering lightning-fast broadband to thousands in the countryside, we design, build, and manage our own cutting-edge FTTP network. We are delighted to be expanding our Network to the New Forest, Wiltshire, and South & West Dorset.

Recipient of multiple awards, including Overall Fibre Provider of The Year 2023, Wessex Internet has doubled in size over the last 18 months. Despite our rapid growth, we prioritize maintaining excellent customer service and invest in staff development. Our commitment to creating a great workplace earned us a finalist spot in the 2023 UK Fibre Awards for the Best Company to Work for.

As part of our vision to enhance the broadband experience, we are actively recruiting individuals to join our innovative team. Wessex Internet fosters a collaborative environment where each contribution is valued, providing ample opportunities for personal and professional growth. If you're passionate about transforming the broadband landscape and being part of an award-winning company at the forefront of the industry, Wessex Internet is the place for you! Join us in this exciting time as we continue to shape the future of internet provision. Work abroad

The Role

Working within the Network Operations team you will be integral to the growth and development of the company’s network, supporting our Customers.

Dealing with customer issues, configuration of devices to be sent out to customers daily.

The successful candidate will need to be proactive, enjoy working independently and part of a team.

Wessex has a collaborative and supportive culture that encourages independent thinking and internal progression. Wessex is looking for people who are flexible, analytical and ambitious who will help define the company’s expansion over the next 5 years. As a rapidly expanding team there will be significant opportunities for growth within this role.

This is a fantastic opportunity to open a pathway into a technical or contact Centre environment.

Responsibilities

• Diagnose and resolve technical hardware and software issues
• Maintain and update network systems & documentation
• Promote network security best practices
• Liaise with other departments maintaining customer support
• Technical configuration of routers and boosters
• Working as part of a support team speaking with customers and engineers to resolve issues
• Preparation of equipment to be posted out to customers
• Trouble ticket/Customer case management
• Speaking with customers via telephone and email

Requirements

• Strong customer support skills and good telephone manner
• Previous experience of working in a direct customer facing environment
• Attention to detail
• Desire to progress in a technical role
• Experience of working with a CRM
• Network + / Network A+ Qualification (Advantageous)

Benefits

• The option to buy or sell an additional 5 days holiday
• Enhanced Family Pay
• Private Medical Insurance
• Life Assurance
• Income Protection
• Cycle to Work Scheme
• Tech Scheme
• Opportunities to progress your career - we’re a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we’ll help you reach your potential
• Free breakfast – including fruit, snacks, teas & coffees available throughout the day
• Regular social events
• Free onsite parking
• 75% discount to Wessex Internet package

Find out what it’s really like to work at Wessex Internet from some of our team by visiting https://www.wessexinternet.com/careers/ and watch our short video https://youtu.be/5U1j7GzB3Cc

Salary: £25,000 - £27,000 per annum, DOE
Role Type: Full Time/Permanent
Hours: 40 hours per week
Location: Office based near Blandford Forum, Dorset
Holiday: 25 days plus bank holidays

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 26/04/2025 by TN United Kingdom