1st Line IT Support Technician

Pioneering People; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing Managed Services Provider in London is seeking a proactive 1st Line IT Support Technician. This role involves first-point technical support aided by a modern IT stack, with significant opportunities for personal and professional growth. Ideal candidates will have prior support experience and a customer-first mindset. A competitive salary and supportive learning environment await.

Benefits

Competitive salary (Up to £30K)

Pension scheme

Support for learning and development

Dynamic working environment

Regular team socials

Excellent transport links

Qualifications

• Previous experience in a 1st line support, helpdesk, or similar technical role.
• Familiarity with both macOS and Windows operating systems.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and interpersonal skills.
• Well-organised, with the ability to prioritise and manage multiple tasks.
• A customer-first mindset and a willingness to learn.
• Experience with Microsoft 365, Google Workspace, or cloud-based platforms.
• Exposure to MDM solutions (e.g. Intune, JumpCloud).
• IT certifications (CompTIA A+, ITIL Foundation, or relevant Microsoft certifications).

Responsibilities

• Serve as the first point of contact for incoming IT support requests.
• Provide first-line technical support for hardware, software, SaaS applications, and network-related issues.
• Support onboarding and offboarding procedures, including device provisioning.
• Maintain and update accurate documentation of support issues.
• Escalate more complex issues to the 2nd/3rd line support team.
• Deliver exceptional customer service to clients.

Job description

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1st Line IT Support Technician / London (Fully Office Based) / Competitive Salary (Up to £30K) + Benefits

Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line IT Support Technician to join our London-based team.

This is an excellent opportunity for a motivated individual looking to build a career in IT support, with strong opportunities for professional development and hands-on exposure to a modern IT stack - including cloud platforms, Apple device management, and automation tools.

What’s on Offer?

• Competitive salary (Up to £30K) and pension scheme
• Support for learning and development, including training and certification opportunities
• Dynamic and friendly working environment
• Regular team socials and professional development sessions
• Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line

Key Responsibilities of the 1 st Line IT Support Technician:

• Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system)
• Provide first-line technical support for hardware, software, SaaS applications, and network-related issues
• Support onboarding and offboarding procedures, including device provisioning and account setup
• Maintain and update accurate documentation of support issues, solutions, and processes
• Escalate more complex or unresolved issues to the 2nd/3rd line support team
• Deliver exceptional customer service to clients, both remotely and on-site when required

Required Skills and Experience:

• Previous experience in a 1st line support, helpdesk, or similar technical role
• Familiarity with both macOS and Windows operating systems
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Strong communication and interpersonal skills
• Well-organised, with the ability to prioritise and manage multiple tasks
• A customer-first mindset and a willingness to learn
• Experience with Microsoft 365, Google Workspace, or cloud-based platforms
• Exposure to MDM solutions (e.g. Intune, JumpCloud)
• IT certifications (CompTIA A+, ITIL Foundation, or relevant Microsoft certifications)

What’s Next?

If you’re looking to develop your career in IT support within a forward-thinking and collaborative environment, we would love to hear from you. APPLY NOW for immediate consideration.