1st Line IT Support Technician

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Role: 1st Line It Support Technician
Sector: MSP IT Support Company
Location: Findon / Worthing

This is an opportunity to join a well-establishedIT Support Company, based in Worthing, West Sussex providing support to a variety of customers across the South East. They are looking for an enthusiastic person to join the busy IT team.

Working from their office inWorthingyou will be supporting their customers via telephone, email and remote support tools. As part of the desktop support role you will get the chance to be hands-on with all server and desktop products, as well as a variety of networking and other components such as routers, printers and bespoke applications.

Full training will be provided and you will be joining an experienced team. For the right candidate there are progression opportunities within the company.

1st Line IT Support – Essential skills:

• Ideally, a minimum of 12-months experience working in a similar IT Support role
• Knowledge of Microsoft Office 2010 / 2013 / 2016 / Office365 would be an advantage
• Maintenance and troubleshooting of printers
• Good communication skills – written and verbal
• Ability to work as part of a team
• Ability to diagnose faults and find solutions.
• Ability to maintain strong relationship with customers
• Able to follow agreed procedures and documentation
• A base understanding of networking protocols and devices (particularly Draytek / Netgear).

A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in-house support department.

Package:
A basic salary range of£21,000 – £25,000(depending on experience)
Pension Scheme

Progression opportunities within the company