1st Line IT Support Technician

Tech Ahoy; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT service provider in London is looking for a proactive 1st Line IT Support Technician to provide exceptional support and help clients with technical issues. Opportunities for professional growth and a competitive salary are offered. The ideal candidate has experience in IT support, strong communication skills, and a customer-first mindset.

Benefits

Competitive salary

Pension scheme

Learning and development support

Dynamic working environment

Regular team socials

Qualifications

• Previous experience in a 1st line support or helpdesk role.
• Ability to manage multiple tasks while staying organized.
• Willingness to learn new technologies and methods.

Responsibilities

• Act as the first point of contact for IT support requests.
• Provide first-line technical support for hardware and software issues.
• Document support issues and solutions accurately.
• Deliver exceptional customer service to clients.

Skills

Customer service orientation

Technical communication

Organizational skills

Basic networking knowledge (TCP/IP, DNS, DHCP)

Familiarity with macOS and Windows

Education

Relevant IT certifications (CompTIA A+, ITIL Foundation)

Tools

Microsoft 365

Google Workspace

MDM solutions (Intune, JumpCloud)

Job description

1st Line IT Support Technician / London (Fully Office Based) / Competitive Salary (Up to £30K) + Benefits

Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line IT Support Technician to join our London-based team.

This is an excellent opportunity for a motivated individual looking to build a career in IT support, with strong opportunities for professional development and hands-on exposure to a modern IT stack - including cloud platforms, Apple device management, and automation tools.

Whats on Offer?

• Competitive salary (Up to £30K) and pension scheme
• Support for learning and development, including training and certification opportunities
• Dynamic and friendly working environment
• Regular team socials and professional development sessions
• Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line
  
  

Key Responsibilities Of The 1st Line IT Support Technician

• Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system)
• Provide first-line technical support for hardware, software, SaaS applications, and network-related issues
• Support onboarding and offboarding procedures, including device provisioning and account setup
• Maintain and update accurate documentation of support issues, solutions, and processes
• Escalate more complex or unresolved issues to the 2nd/3rd line support team
• Deliver exceptional customer service to clients, both remotely and on-site when required
  
  

Required Skills And Experience

• Previous experience in a 1st line support, helpdesk, or similar technical role
• Familiarity with both macOS and Windows operating systems
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Strong communication and interpersonal skills
• Well-organised, with the ability to prioritise and manage multiple tasks
• A customer-first mindset and a willingness to learn
  
  

Desirable

• Experience with Microsoft 365, Google Workspace, or cloud-based platforms
• Exposure to MDM solutions (e.g. Intune, JumpCloud)
• IT certifications (CompTIA A+, ITIL Foundation, or relevant Microsoft certifications)
  
  

Whats Next?

If youre looking to develop your career in IT support within a forward-thinking and collaborative environment, we would love to hear from you. APPLY NOW for immediate consideration.

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