1st Line IT support in Northampton)

Impact Recruitment Services; Northampton; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading provider of innovative IT solutions is seeking a First line IT support to join their team. The role involves providing technical support to a user base of over 250 users, offering a great opportunity for recent graduates to gain valuable experience in an IT department. With responsibilities spanning support requests, system maintenance, and project assistance, this position is ideal for those eager to grow and learn in a dynamic environment.

Qualifications

• IT graduate or previous experience in IT support.
• Basic understanding of hardware, software, and networking.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-line technical support to end-users.
• Assist with installation and maintenance of IT systems.
• Monitor and maintain computer systems for optimal performance.

Skills

Problem-solving

Attention to detail

Communication

Interpersonal skills

Teamwork

Willingness to learn

Education

Degree in Computer Science or similar

Job description

Job Title: First line IT support

Location: Northampton - NN4 (office based)

Contract: 6-month fixed term (could be extended/ permanent)

Salary: £28-30,000

Have you recently graduated with a degree in Computer science or similar?

Are you looking to gain experience of working within an IT department?

Then this role could be for you….

A leading provider of innovative solutions who pride themselves on delivering exceptional service and support to their clients are wanting to grow their IT department to support their 250+ users in the UK.

Key Responsibilities:

* Provide first-line technical support to end-users, resolving hardware and software issues.

* Assist with the installation, configuration, and maintenance of IT equipment and systems.

* Monitor and maintain computer systems and networks to ensure optimal performance.

* Respond to IT support requests in a timely and efficient manner.

* Document and track issues, solutions, and work performed using ticketing system.

* Support the IT team with various projects and initiatives as needed.

Qualifications:

* IT graduate or previous experience in an IT support role

* Basic understanding of computer hardware, software, and networking.

* Strong problem-solving skills and attention to detail.

* Excellent communication and interpersonal skills.

* Ability to work independently and as part of a team.

* Willingness to learn and adapt to new technologies.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

Impact Recruitment is an employment agency working on behalf of our client.

All responses will be managed in line with the new GDPR regulations.