1st Line IT Support / Helpdesk Engineer

www.findapprenticeship.service.gov.uk - Jobboard; Scotland; On-site; GBP 24,000 - 26,000; Full time

Job summary

An IT support company in Perth is hiring a 1st Line IT Support / Helpdesk Engineer. This full-time position involves responding to client technical issues, assisting with IT tasks, and learning under experienced mentors. Ideal for candidates eager to grow in IT support with a supportive environment. Salary ranges from £24,000 to £26,000 with benefits including 28 days holiday and career development support.

Benefits

28 days paid holiday

Company pension

Flexible rota with early finishes on Fridays

Support with learning and career development

Qualifications

• Comfort with technology and enjoying helping people.
• Willingness to learn and develop skills in IT support.
• Clear communication skills with a friendly approach.

Responsibilities

• Act as the first point of contact for clients with technical issues.
• Answer calls and respond to emails regarding technical problems.
• Keep track of cases and update systems with solutions.
• Learn about new systems and processes.
• Support other team members as needed.
• Occasionally visit client sites.

Skills

Customer support

Technical troubleshooting

Clear communication

Basic Microsoft tools knowledge

Positive attitude

Job description

1st Line IT Support / Helpdesk Engineer

Location: Perth, Scotland

Salary: £24,000 - £26,000 (Permanent, Full-Time, On-Site)

Looking for a new challenge where you can learn, grow, and make a real difference?

Our client is a supportive and growing IT company based in Perth. They work with clients across Scotland, the UK and internationally, and specialise in IT support and cyber security, but just as importantly, they care about people. Whether it is helping a client solve a tech issue or supporting one another through the day to day,they believe in teamwork, mutual respect, and building long term relationships.

They are looking for a newIT Support Engineerto join their team. You will be the first point of contact for clients when they run into technical trouble, helping them to solve problems and guiding them to the right solutions. You will also be learning as you go, with plenty of support from their experienced team.

You do not need to be an expert. If you are comfortable with technology, enjoy helping people, and want to build a career in IT, this could be the perfect opportunity.

What The Role Involves:

- Being the first person their clients speak to when something goes wrong.

- Answering calls, responding to emails, and helping to solve technical issues.

- Keeping track of problems and updating their systems with what you have done.

- Learning about new systems and processes.

- Helping with routine IT checks and tasks.

- Supporting other team members when needed.

- Visiting client sites occasionally, so a driving licence is essential.

You Might Have:

- Experience helping others with tech, either in a job or informally.

- A basic understanding of Microsoft tools such as Teams, Outlook, and OneDrive.

- A good attitude and the willingness to learn quickly.

- Clear communication skills and a calm, friendly approach.

- A full UK driving licence, and ideally your own transport.

What You Will Get From Our Client:

- A permanent, full-time position based in their Perth office.

- Salary between£24,000 and £26,000, depending on your experience.

- 28 days paid holiday including public holidays.

- Company pension.

- A flexible rota with early finishes on Fridays.

- Support with learning and career development.

- A positive, respectful working environment where everyone is valued.

Our client doesn't expect you to tick every box. If you've got the right attitude, a willingness to learn, and want to be part of a team where your voice is heard - this could be the perfect next step.

This is a great role for someone looking to build confidence, develop practical skills, and grow into a long-term career in IT support.

If that sounds like you, apply now and they will be in touch to tell you more.