1st line IT Support Engineer

Berenberg; London; On-site; GBP 30,000 - 60,000; Full time

Job description

Description & Requirements

For our Global Technology department in London, we are looking to hire a:

IT Support Engineer

Global Technology @ Berenberg

In an era where digitalization and modern IT infrastructure is revolutionizing banking, we are shaping a technology-driven bank in which you as an IT professional will work closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges - be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications.

Your Role in the team:

In this role, the Support Engineer will diagnose Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the desk. You'll cover one or more areas of expertise, assist with Upgrades & Fixes when required. The ideal candidate will have extensive knowledge of Citrix, Windows OS, Office365, Intune, Fidessa, Bloomberg, Cisco Telephony and some basic network knowledge.

What will you do:

• Act as an internal ‘Technical Support Technician’ for all IT Workplace related support, working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems, and requests. Responsible for answering IT requests via Tickets in ServiceNow, phone, email, live chat, or instant message and explaining solutions in technical and non-technical terms.
• Successfully support the business (onsite, phone, and remote) with comprehensive issue resolutions.
• Provide IT support at offsite conferences.
• Perform administrative tasks in IT Systems.
• Participate in IT Projects (e.g. Mobile Device Migration Projects).

What we are looking for:

• Committed and client-oriented, proactive in providing excellent customer service.
• Proven experience/support with Windows Server, WIN10/7, Group Policy, Active Directory, Citrix XenApp, UMS Admin, Mobile Devices (Apple), MAC support, Intune Admin, Telephony, Azure experience, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony.
• Knowledge of LAN, WAN and WIFI networks and technologies as well as leased lines.
• Effective time management including ability to multi-task, organize and prioritize daily business as well as IT Projects.
• Experience in supporting users within an Investment Bank environment would be helpful.
• Good communication skills and the ability to work under pressure to meet challenging deadlines.
• Flexibility for occasional weekend work and out of hours support, willingness to travel to support for Berenberg Conference(s).

What we offer you:

• Private pension plan - 10% of base salary contribution by Berenberg.
• Generous 30-day holiday allowance.
• Private Health Insurance.
• Life Insurance scheme.
• Flexible working hours.
• Enhanced parental leave policies.
• Employee Assistance Programme offering counselling sessions related to mental health, financial wellbeing and other topics.

Apply online now to join our team – we look forward to receiving your application!

We are a leading European private bank, with over 430 years of experience and deep-rooted history, but we are still shaping and heavily investing in our future. Our progress and evolution are driven by our people. We encourage them to try new approaches, voice their opinions and achieve success in their own way. We provide opportunities for them to develop their talents, explore different career paths and achieve their full potential.

We’re an ambitious, forward-looking business, backed by centuries of tradition and built on innovation. You’ll find a culture that encourages people to think independently, act entrepreneurially and challenge the status quo. Together we collaborate to shape our business and fulfill our ambitious goals.

We welcome you to join us in our commitment to always do the right thing for our people, clients and our business – Our future is where you take us!

We will only accept applications submitted through our online application management system on the website.

Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally oriented organization. We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quality service to all our customers and helping to create an inclusive working environment, where everyone can realize their full potential.

We’re committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process. Please contact us directly on [e-mail] to discuss.