1st line IT Support Engineer

Melbreck technical recruitment; Lancaster; On-site; GBP 24,000 - 28,000; Full time

Job summary

A growing IT support business in Lancaster is seeking a 1st Line IT Support Engineer to assist with customer inquiries through effective troubleshooting. This role offers new graduates or those early in their IT careers a pathway to professional development within a supportive environment. The company values team integration and a customer-focused approach, and provides opportunities for learning and exposure to various technologies.

Benefits

Opportunities to develop and learn

Exposure to a wide range of customers and technologies

Salary of £24K–£28K plus benefits

Qualifications

• Basic technical support knowledge or recent graduate in IT.
• Familiarity with ticketing systems and customer service.

Responsibilities

• Provide 1st line IT support to resolve technical issues.
• Communicate effectively with customers to understand their needs.

Skills

Windows desktop troubleshooting

Office 365 deployment

Education

Relevant IT or computing degree

Job description

IT Support Engineer – 1st Line

Location: Lancaster, Lancashire

Salary: £24K–£28K

About the Role

Are you looking to start your career in IT, or are you early in your IT career and seeking the next step? Whether recently graduated or with some experience in IT or customer service, but not inspired by your current environment, this could be the opportunity for you.

Join a growing business in Lancaster that offers an excellent working environment and a team-focused culture. The team is involved in shaping the company's direction, and the daily environment is forward-thinking and enjoyable.

Company Overview

Melbreck is working with an IT support business based in Lancaster that prioritizes customer needs over technology trends, offering a busy, fast-paced team where members gain exposure to new technologies.

Role Overview

The role of a 1st Line IT Support Engineer is suitable for someone with basic technical support knowledge or a recent graduate with a relevant IT or computing degree. This may be your first step into a professional IT career or a move from a role that wasn't the right fit.

You should have a decent understanding of troubleshooting, ticketing systems, customer service, and working in an IT support environment.

Candidate Requirements

• Familiarity with Windows desktop up to version 11
• Experience with Office 365 deployment and management

What We Are Looking For

• A 'can-do' attitude
• Willingness to learn new technologies and the ability to do so
• Ability to communicate technical issues in plain English
• A customer-focused approach
• Good team integration skills

Please note: After about a year, development opportunities may include occasional customer site visits across the UK. A valid driving license will be required at that stage.

What You Will Get

• Salary of £24K–£28K plus benefits
• Opportunities to develop and learn within a supportive, experienced team
• The chance to make a difference in an established, growing business at the support level
• Exposure to a wide range of customers and technologies

If this sounds like you and you want to work for a fantastic, close-knit team in Lancaster that cares about your development, apply now! We look forward to hearing from you.