1st Line IT Support Analyst - Microsoft 365 Specialist

Chalkline; Borehamwood; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable IT support company located in Borehamwood is seeking a 1st Line Technical Support Analyst. The role involves providing support for Microsoft 365, Azure, and related technologies. Ideal candidates should have 2-3 years' experience and strong communication skills. This position offers a competitive salary, excellent benefits, and opportunities for career development.

Benefits

20 days holiday plus bank holidays

Bupa Cash plan

4% Pension contribution

Stock options after 1 year

Private Health Insurance after 2 years

Free parking

Training programmes

Regular team socials

Qualifications

• 2-3 years’ experience in a 1st line support role.
• Proven knowledge in Microsoft 365 administration & support.
• Strong communication skills.

Responsibilities

• Act as the first point of contact for clients.
• Troubleshoot and support Microsoft 365, Azure, and Intune.
• Monitor proactive alerts and perform maintenance.

Skills

Microsoft 365 administration & support

Microsoft Azure

Intune

Active Directory

Windows Server

Networking basics

Printer troubleshooting

Strong written and verbal communication

Job description

Location: Borehamwood, WD6 1JD

Salary: £25,000 - £30,000 DOE + Excellent Benefits

Contract: Full time, Permanent

Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years' service, Private Health Insurance after 2 years' service

Overview

Are you passionate about Microsoft 365 and looking to build your career in a modern, forward-thinking IT environment? At Chalkline, we’re not just another IT support company. As a Microsoft Solutions Partner in Modern Work & Azure Infrastructure (with an Advanced Specialisation in Azure Virtual Desktop), we pride ourselves on delivering exceptional client experiences while developing and supporting our people. We’re growing, and we’re looking for a 1st Line Technical Support Analyst with hands-on Microsoft 365 knowledge to join our friendly Service Desk team.

Responsibilities

• Acting as the first point of contact for clients, resolving inbound support tickets and calls.
• Troubleshooting and supporting Microsoft 365, Azure, Intune, Windows Servers, and networking tools.
• Monitoring proactive alerts and carrying out preventative maintenance (backups, patching, disk space checks, etc).
• Delivering outstanding customer service while developing your technical expertise.
• Working with the latest technologies: Microsoft 365, Azure, Intune, Windows, macOS, networking & server tools.

Qualifications

• To hit the ground running, you’ll ideally have 2-3 years’ experience in a 1st line support role and proven knowledge in:
• Microsoft 365 administration & support (essential)
• Microsoft Azure & Entra
• Intune & Active Directory
• Windows Server (2019 / 2022 / 2025)
• Networking basics - routing, switching & firewall rules
• Printer troubleshooting & general IT support
• Strong written and verbal communication skills

Benefits and Growth

• 28 days holiday (including bank holidays) + your birthday off (increasing with service)
• Healthcare - Medical Cash Plan + EAP after 1 month; Private Medical Insurance after 2 years
• 4% matched pension contributions
• Share scheme - join after 1 year of service
• Regular team socials & away days (think axe throwing, darts, mini golf & more!)
• Free parking, training programmes & career development opportunities

Ready to apply

If you’re passionate about IT support and have the Microsoft 365 expertise to make an impact, we’d love to hear from you. Click APPLY today to join Chalkline and take your career to the next level!

No agencies please.