1st Line IT Support Analyst

Tenth Revolution Group; Newcastle upon Tyne; On-site; GBP 27,000 - 33,000; Full time

Job summary

Tenth Revolution Group is seeking a 1st Line IT Support Analyst for their Newcastle upon Tyne team. The role focuses on delivering high quality IT support via phone, email and remote tools, logging and resolving incidents, and aiding customers across the business.

You'll work in a friendly, collaborative environment with ongoing training, clear career progression and a strong emphasis on customer service and problem-solving, with a fixed-term contract until April 2027 and potential for

Qualifications

• Previous experience in an IT support, helpdesk or service desk environment
• Good knowledge of Windows operating systems and Microsoft 365
• Strong communication and problem-solving skills
• A proactive attitude and desire to develop within the IT sector

Responsibilities

• Providing 1st line technical support via phone, email and remote tools
• Logging, troubleshooting and resolving IT incidents and service requests
• Escalating more complex issues to senior support teams when required
• Delivering excellent customer service and maintaining strong client relationships

Skills

IT support experience

Windows

Microsoft 365

Communication

Proactive attitude

Job description

Newcastle upon Tyne | Up to £30,000 | Fixed-Term Contract until April 2027 (with potential to become permanent)

Our client is a highly regarded nationwide provider of IT and business systems solutions, known for delivering exceptional service and investing in their people. Due to continued growth, they are looking to add a 1st Line IT Support Analyst to their Newcastle-based team.

This is an excellent opportunity for an IT professional with strong customer service skills to join a supportive and collaborative environment where training, development and career progression are actively encouraged.

Key Responsibilities:

• Providing 1st line technical support via phone, email and remote tools
• Logging, troubleshooting and resolving IT incidents and service requests
• Escalating more complex issues to senior support teams when required
• Delivering excellent customer service and maintaining strong client relationships

What We're Looking For:

• Previous experience in an IT support, helpdesk or service desk environment
• Good knowledge of Windows operating systems and Microsoft 365
• Strong communication and problem-solving skills
• A proactive attitude and desire to develop within the IT sector

What's on Offer:

• Salary up to £30,000
• Fixed-term contract until April 2027, with a strong possibility of a permanent position thereafter
• Friendly, team-oriented working environment
• Ongoing training and clear career progression opportunities
• The chance to join a reputable and growing nationwide technology business

If you're looking to take the next step in your IT support career with a company that genuinely invests in its people, we'd love to hear from you.