1st Line IT Support

Countrystyle Recycling; Sittingbourne; On-site; GBP 30,000; Full time

Job summary

Join a forward-thinking company as a 1st Line IT Support professional, where you'll provide essential technical support across various sites. This role involves managing IT processes, resolving workplace IT issues, and collaborating with a wider IT team on projects. You'll have the opportunity to enhance your skills while ensuring compliance with regulations like GDPR. With a commitment to employee wellbeing and a range of benefits, this position offers a chance to grow in a supportive environment. If you're proactive, detail-oriented, and ready to tackle IT challenges, this is the perfect opportunity for you.

Benefits

Life Insurance with access to GP24

Employee Assistance Programme

Electric Car salary sacrifice scheme

Cycle to work scheme

Company Events

GymFlex salary sacrifice

Qualifications

• Experience in a similar IT role or relevant IT qualification is essential.
• Strong communication and attention to detail are key for this position.

Responsibilities

• Provide technical support across all sites for server, desktop, and networking issues.
• Maintain accurate documentation and assist in IT project delivery.

Skills

Strong communication skills

Attention to detail

Ability to work to tight deadlines

Proactive with a desire to learn new skills

Education

GCSE grades A-C

IT Qualification

Tools

MS Office

Networking knowledge (Unifi/Meraki/Cisco)

Windows Operating Systems

Job description

Job Title: 1st Line IT Support

Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR

Salary: 30,000 per annum

Job type: Full Time, Permanent

Working Hours: 40hrs, Monday - Friday

Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries.

About the role:

To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.

Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required.

Key Responsibilities:

• Manage and maintain good quality, accurate documentation on all IT processes.
• Maintain systems, resolving any general workplace IT issues.
• Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing.
• Assist the wider IT team to monitor the network for all sites and work closely with our outsourced IT department on any issues.
• Assist in maintaining our printer outsourcing contract.
• Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc.) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR).
• Monitor and update the 'IT issues' database.
• Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work.
• Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements.

About you:

Essential Requirements:

• Strong communication skills at all levels.
• MS Office to intermediate level.
• Documentation to entry level.
• Previous experience in a similar role/IT Field or IT Qualification.
• Ability to work to tight deadlines.
• GCSE grades A-C.
• Proactive with a desire to learn new skills.
• Attention to detail.

Desirable Requirements:

• Networking (Unifi/Meraki/Cisco) knowledge.
• Knowledge of Windows Operating Systems.

Benefits:

• Life Insurance with access to GP24.
• Commitment to wellbeing through Employee Assistance Programme.
• Electric Car salary sacrifice scheme for eligible employees.
• Cycle to work scheme.
• Company Events.
• GymFlex salary sacrifice.

Please click on the APPLY button to send your CV for this role.

Overseas candidates will NOT be considered for this role. We are not sponsoring visas at this time, so please refrain from applying unless eligible to work in the UK.