1st Line IT Support

The Channel Recruiter Ltd; Livingston; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Une entreprise de technologie de premier plan à Livingston recherche un professionnel du support technique pour rejoindre son équipe dynamique. En tant que 1st Line IT Support, vous serez responsable de la gestion des incidents clients, garantissant une résolution rapide et une communication efficace. L'entreprise offre des formations complètes pour les candidats motivés, avec des avantages tels que l'assurance santé privée et des congés généreux.

Benefits

Private Healthcare

Pension

25 jours de congés

Assurance vie

Protection du revenu

Réductions pour salle de sport

Essence gratuite le vendredi

Programme de recommandation

Qualifications

• 6-12 mois d'expérience dans un rôle technique ou expérience solide en service client.
• Intérêt pour l'IT et ouverture à la formation.
• Capacité à gérer les demandes techniques et à communiquer avec les clients.

Responsibilities

• Agir en tant que premier point de contact pour la clientèle.
• Enregistrer et résoudre les incidents techniques en respectant les SLAs.
• Collaborer avec l'équipe technique pour résoudre les problèmes.

Skills

Communication

Résolution de problèmes

Service à la clientèle

Tools

Ivanti

ServiceNow

Outils ITSM

Job description

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SETTING: Office based with two days a week working from home after the first 8 weeks of training is completed. 1 in 6 weekends working.

BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

LOCATION: Livingston

JOB SPECIFICATION: 1st Line IT Support

This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be the first point of contact for customers, and you’ll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You’ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You’ll also work with other members of the technical support team, using their knowledge and experience, to reach a satisfactory resolution.

REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, ServiceNow or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you!

We are also happy to consider applicants with a strong customer service background who has an interest in IT – full training will be provided.

KEYWORDS: 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, ServiceNow, ITSM tools

We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.

We are also proud to be a Disability Confident Level 2 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued.

If you have any such requirements, please do not hesitate to contact us on our email which is [emailprotected] where we will be happy to action your requests.