1st Line IT Service Desk Specialist

Sopra Steria; Farnborough; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Job summary

Sopra Steria in Farnborough is recruiting a Service Desk Analyst to provide 1st level IT support for a public sector client. The role involves handling diverse queries, delivering excellent customer service, and taking ownership to drive timely resolutions.

The position requires SC clearance (DV possible on onboarding), shift patterns to cover 24/7 operations, and is based on site in Farnborough. A strong customer service mindset and IT support experience are essential.

Qualifications

• Experience in delivering outstanding customer service across multiple platforms.
• Confident communication skills and ability to adapt to customers and colleagues.
• IT-based qualifications or experience in a technical support environment.

Responsibilities

• Handle IT queries to support service delivery within contractually agreed time frames.
• Deliver exceptional customer service to a variety of customers across the business.
• Take ownership of each query and follow through to resolution.
• Escalate complex issues through the right channels and track resolution.
• Support senior staff to shape the service as the team grows.

Skills

Customer service

Telephony

Communication

Education

ITIL Certification

Job description

Sopra Steria in Farnborough is recruiting a Service Desk Analyst to provide 1st level IT support for a public sector client. The role involves handling diverse queries, delivering excellent customer service, and taking ownership to drive timely resolutions.

The position requires SC clearance (DV possible on onboarding), shift patterns to cover 24/7 operations, and is based on site in Farnborough. A strong customer service mindset and IT support experience are essential.