1st Line IT Engineer

Wren Kitchens; Barton-upon-Humber; Hybrid; GBP 24,000 - 35,000; Full time

Job summary

Wren Kitchens seeks a dedicated 1st Line IT Engineer in Barton-upon-Humber to provide customer-focused technical support. The role is crucial for resolving hardware, software, and network issues, ensuring high user satisfaction. It offers great career growth possibilities within a dynamic team and a hybrid working environment.

Benefits

Hybrid working with equipment provided

Personalized progression plan

Individual training budget

Employee assistance programme

Regular social events

Quarterly bonus scheme

Free onsite gym access

Subsidized meals at restaurants

Staff discount on kitchen purchases

Free onsite parking

Qualifications

• Solid troubleshooting skills across hardware and software.
• Strong communication skills for non-technical users.
• Experience with IT certifications preferred.

Responsibilities

• Provide first-line technical support for hardware and software issues.
• Document issues and resolutions to build a knowledge base.
• Collaborate with IT teams for effective issue resolution.

Skills

Troubleshooting

Communication

Customer Focus

Education

ITIL Certification

Microsoft Certification

Tools

Jira

Job description

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1st Line IT Engineer, Barton-upon-Humber

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Client:

Location:

Barton-upon-Humber, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

097fbf0ecf5e

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

About The Role

We are seeking a skilled, customer-focused 1st Line IT Engineer to provide first-line technical support for hardware, software, and network issues. Your responsibilities include troubleshooting problems, ensuring timely resolutions, and maintaining high user satisfaction. Strong problem-solving skills, effective communication, and a passion for technology are essential.

The ideal candidate can handle complex technical issues, manage escalations, and collaborate with IT teams to align service desk operations with business needs. This role offers excellent career growth opportunities within a dynamic global team.

This is a hybrid position based in Barton-Upon-Humber.

Main responsibilities:

• Respond to and resolve service desk tickets promptly, following SLAs.
• Provide support for hardware, software, and network issues.
• Document issues and resolutions to build a knowledge base.
• Ensure customer satisfaction through clear communication and updates.
• Help improve self-service portals and knowledge bases for users.
• Collaborate with IT teams to ensure smooth issue resolution.
• Escalate critical issues when necessary.
• Participate in training to enhance technical skills.
• Monitor and improve personal ticket resolution times.
• Suggest process improvements based on user feedback.

Additionally, you must adhere to policies and procedures related to Health and Safety, as outlined in the Integrated Management System (IMS) Responsibilities document.

What Wren Offer:

• Hybrid working with equipment provided
• Personalized progression plan with clear career opportunities
• Individual training budget for personal development
• Employee assistance programme
• Regular social events
• Staff discount on purchasing a kitchen after 1 year of continuous employment!
• Free annual eye tests and a contribution to new glasses
• Refer a Friend Scheme with the chance to earn up to £1500 per referral
• Quarterly bonus scheme
• Free onsite gym access
• Subsidized meals at our restaurants
• Free onsite parking

About You

Desired Skills and Knowledge:

• Solid troubleshooting skills across hardware (desktops, laptops, printers) and software (Windows, macOS, Microsoft 365), with knowledge of Active Directory for user and security management.
• Strong communication skills to explain technical issues to non-technical users and collaborate with IT teams, escalating issues when appropriate.
• Customer-focused mindset with dependable approach to meeting SLAs and response times, managing multiple tasks efficiently.
• Experience with Jira and remote/hybrid work environments is desirable; familiarity with self-service portals and continuous improvement methodologies (e.g., Lean, Six Sigma) is a plus.
• Relevant IT certifications (e.g., ITIL, Microsoft) are preferred.

About The Company

Wren Kitchens is passionate about kitchens and our people! We have achieved milestones such as opening over 100 showrooms, launching in the USA, and winning awards including the UK’s Number 1 place to work! This success is thanks to our dedicated team, the Wren family, who inspire us to push limits and make a difference. With our growth, we are seeking talented individuals to join us and continue our success story!