1st Line Engineer

Tria; Newbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled 1st Line Support Engineer to join their dynamic team in Newbury. This exciting role involves delivering first-line IT support, efficiently handling incidents, and serving as the primary point of contact for customers. You will leverage your expertise in Microsoft Server Infrastructure, Active Directory, and virtualization technologies to troubleshoot a variety of technical issues. If you have a passion for technology and excellent communication skills, this opportunity offers a chance to make a significant impact in a supportive environment.

Qualifications

• Experience in triaging and troubleshooting technical issues.
• Excellent communication skills for customer support.

Responsibilities

• Deliver first-line IT support as the primary contact for customers.
• Handle incidents, service requests, and event alerts efficiently.

Skills

Microsoft Server Infrastructure

Hyper-V

Active Directory

Clustering

SCVMM

SQL Server

Microsoft Desktop Infrastructure

Azure Platform

VMWare Virtualisation

Windows 7/10/11 Support

Exchange/O365

Office Products

Remote Support Tools

Laptop/Desktop Support

Job description

1st Line Support/Engineer

Newbury (Shift Pattern)

150 per day

3-4 Month Contract

Our client is a Managed Services Provider looking for a 1st Line Engineer to join their support team. You'll be responsible for delivering first-line IT support by serving as the primary point of contact for customers, efficiently handling incidents, service requests, and event alerts.

You'll be skilled in resolving issues and with excellent communication. You'll also have experience in maintaining accurate customer records and performing administrative tasks. You'll need to demonstrate experience in triaging and troubleshooting a range of technical issues across hardware, software, applications, and networks.

Essential Skills:

• Microsoft Server Infrastructure experience
• Including: Hyper-V, Active Directory, Clustering, SCVMM and SQL Server
• Microsoft Desktop Infrastructure or equivalent experience
• Microsoft Active Directory experience
• Azure Platform Experience
• VMWare Virtualisation
• Virtualization - Hyper-V, VMware
• Supporting Windows 7/ 10/ 11
• Microsoft Active Directory
• Exchange/ O365
• Office Products
• Using remote support tools.
• Laptop/desktop and thin client support