1st Line Apprentice Support Engineer – Stafford

Estio Training Limited; Stafford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK training provider is seeking a 1st Line Apprentice Support Engineer in Stafford. The role involves responding to system issues, conducting regular checks, and troubleshooting hardware/software. The ideal candidate will have strong teamwork skills, experience with ticketing systems, and a good GCSE in English. Successful candidates may secure a permanent position post-apprenticeship. Training will be provided.

Benefits

Workplace Pension Scheme

Free Parking Available On-Site

Qualifications

• Experience in logging and responding to incidents over phone and email.
• Knowledge in networking and system checks.
• Good communication and problem-solving skills.

Responsibilities

• Respond to system monitoring and escalate if needed.
• Check for system updates and apply automated updates.
• Test internal and client systems as required.

Skills

Team player

Experience in ticketing systems

Hardware and software troubleshooting

Education

Good GCSE or equivalent in English

Tools

Linux

Networking

Routers

Firewalls/Security

Job description

Level 3 Information Communication Technician

Company: Navaho Technologies Ltd

Full Address: Schott House, Drummond Road, Stafford, ST16 3EL

Weekly Hours Worked: Monday – Friday: Shift Patterns – 07:00 until 15:30 / 08:00 until 16:30 / 09:30 until 18:00 / Saturday: 08:30 until 16:00

Salary: £7.55 Per Hour

Contact Information:
Please reach out via email at [e-mail] or call 0113 3500 333

About the Company:

Unrivalled solutions for digital displays, data security, and IT management. Trusted by leading global brands, Navaho delivers everything from hardware prototypes to fully developed software platforms.

Job Description:

Estio Training is thrilled to offer a new opportunity for a 1st Line Apprentice Support Engineer based in Stafford.

Role Summary:

This is an opportunity to join a UK firm with over 20 years’ experience in various areas of IT, from development and support of their own lines of successful network security and digital display products to running managed services supporting Windows and Linux server environments.

Key Responsibilities:

As an IT Apprentice your main roles and responsibilities will include:

As a 1st Line Support Engineer, in addition to opening and investigating tickets, you will be expected to help perform a number of duties on servers and systems, these include:

• Responding to monitoring of systems, investigate and escalate if required
• Checking systems are updated and that automated updates have been applied
• Testing internal and client systems and software where required
• Other regular checks to systems, servers and networks

This is not a typical call centre, you will not spend all day on the phone, but you will be expected to answer calls and handle appropriately.

An ideal 1st Line Support Engineer will hold the following skills and experiences:

• You will be a team player with a passion for IT
• Ideally you will have experience (or at least knowledge) of logging and responding to tickets or incidents both over the phone and via an email-based system
• You will have some experience of hardware and software-based issues.

Qualifications:

• You should have a good GCSE or equivalent in English and knowledge of other languages maybe a bonus.

Skills Required

Your application would really benefit from knowledge and / or experience with:

• Networking
• Routers
• Switch Management
• Linux
• Firewalls/Security

Personal Qualities:

• Teamwork and able to work independently
• Attention to Detail
• Good Communication Skills
• Great problem-solving

What we offer you:

• Workplace Pension Scheme
• Free Parking Available On-Site

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship.

For more information, or to apply, please contact Estio at [e-mail] or call 0113 3500 333. We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.