1st/2nd Line Support Technician

Jago Consultants; Chichester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A successful IT support company in the Chichester area is seeking a 1st/2nd Line Support Technician. The role involves providing outstanding IT support and customer service to clients while handling support calls and troubleshooting. Candidates should have at least 1 year of experience in an MSP environment and possess excellent customer service skills. The company offers a competitive salary ranging from £20,000 to £24,000, along with 29 days holiday and a pension scheme.

Benefits

29 days holiday (including Bank Holidays)

Company Pension Scheme

Qualifications

• At least 1 year of experience working for an MSP IT support company.
• Strong communication skills and a friendly approach.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide first-class customer service and IT support to clients.
• Respond to inbound support calls and report problems via the helpdesk system.
• Manage hardware and software upgrades with minimal disruption.

Skills

Customer service skills

Problem-solving

Proactive attitude

Job description

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1st/2nd Line Support Technician, Chichester

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EU work permit required:

Yes

Job Reference:

27b36ccc3335

Job Views:

138

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Job Description

We are working with a friendly successful IT Support company in the Chichester area who are looking to recruit an enthusiastic 1st/2nd Line Support Technician to join their growing business.

As a 1st/2nd Line Support Technician, you will be responsible for providing first-class customer service and IT support to a variety of clients. This role is suited for someone with experience in a similar role, used to working in a fast-paced environment.

You will respond to inbound support calls passed from the 1st line support, report problems via the helpdesk system, and ensure issues are resolved promptly.

You will provide excellent customer service, keep clients updated on issues, and be responsible for hardware and software upgrades with minimal disruption. Site visits and on-site troubleshooting will also be part of your duties.

For this role, you need to be proactive with a can-do attitude, have excellent customer service skills, and a friendly yet professional approach. You should have at least 1 year of experience working for an MSP IT support company. A drive to succeed and a passion for the industry are essential, along with staying updated on new technologies, legislation, and company policies.

In return, this company offers a great opportunity to work in a friendly, successful environment with the chance to build a stable career.

They offer a competitive salary of £20,000 - £24,000 depending on experience.

29 days holiday (including Bank Holidays)

Company Pension Scheme