1st/2nd Line Support IT Administrator

Team Jobs - Commercial; Poole; On-site; GBP 29,000 - 33,000; Full time

Job summary

A leading company located in Poole seeks a 1st/2nd Line IT Support Administrator to join their dynamic team. This is a fantastic opportunity for someone with a strong technical background eager to contribute towards IT improvement projects, ensuring smooth operations across multiple sites.

Qualifications

• Proven experience in 1st/2nd line IT support.
• Strong understanding of infrastructure and networking.
• Strong logical problem-solving skills.

Responsibilities

• Provide 1st and 2nd line support to end users.
• Monitor and manage incoming support tickets.
• Manage network servers and system performance.

Skills

Problem-solving

Communication

Interpersonal skills

Tools

Windows Server

Microsoft 365

Cisco

VMware

Active Directory

Cyber Security Essentials Plus

Job description

1st/2nd Line IT Support Administrator

Location: Poole (with occasional travel between sites)
Hours: Monday-Friday, 8:00am-5:00pm
Salary: 29,000 - 33,000 DOE

Are you an experienced IT Support professional with a hands-on approach and a knack for problem-solving? We're working with a successful and growing business based in Poole, looking to expand their IT function with a 1st/2nd Line IT Support Administrator.

This role is a fantastic opportunity for someone with strong technical knowledge across infrastructure, networking, and business systems, who enjoys both day-to-day support and contributing to longer-term IT projects.

What you'll be doing:

• Provide 1st and 2nd line support to end users across hardware, software, telecoms and systems.

• Monitor and manage incoming support tickets via the Incident Management System.

• Install, configure, and upgrade hardware and software.

• Manage and maintain network servers, system performance, and user access/security controls.

• Ensure systems are secure through proactive patching, backups, and firewall management.

• Set up and support user accounts, workstations, and remote access tools.

• Liaise with third-party IT providers when needed.

• Support documentation, IT policies, training and internal performance tracking.

Tech you'll work with:

• Windows Server 2019/2022, Windows 11, Azure Hybrid AD

• Microsoft 365 Admin, Teams, Intune/Autopilot

• Cisco Firewalls, VLANs, VPNs, Umbrella

• VMware, Datto (VM management & restoration), RDS

• Active Directory, Group Policy, Powershell

• Sentinel, Defender, NAS maintenance

• Print management (Papercut), Service Desk Management

• Cyber Security Essentials Plus, ISO27001 standards

What we're looking for:

• Proven experience in 1st/2nd line IT support

• Strong understanding of infrastructure, networking, and business systems

• Logical problem-solving skills and ability to work under pressure

• Excellent communication and interpersonal skills

• A self-starter who can manage priorities and take initiative

Key Attributes:

• Organised, adaptable and proactive

• Great at building relationships across teams

• Business-aware with a strong focus on quality and service

• Keen to learn, grow and take ownership of your work

This is a role with variety, responsibility, and plenty of scope to contribute to wider IT improvement projects - ideal for someone looking to grow their career in a supportive and technically advanced environment.

INDCP