1st / 2nd Line Support Analyst

Big Red Recruitment; Stratford-upon-Avon; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an IT Support Technician in a highly automated distribution center. This role offers a unique opportunity to step up your IT career while working hands-on in a dynamic warehouse environment. You will provide essential support for IT systems, collaborate with various teams, and gain exposure to cutting-edge automation technologies. With full training provided, you will have the chance to develop your skills and advance your career in a growing team. Enjoy a competitive salary, generous leave, and a range of benefits, making this position a fantastic opportunity for those looking to make a real impact.

Benefits

5 weeks annual leave

Pension scheme

Company sick pay

Maternity/paternity/adoption pay

Access to MyBenefits

Free virtual GP service

Qualifications

• Experience in IT support roles with exposure to warehouse environments.
• Ability to troubleshoot technical issues and communicate effectively.

Responsibilities

• Provide 1st/2nd line IT support across the warehouse.
• Support rollout of new tech features and tools.

Skills

IT Support

Warehouse Experience

Problem Solving

Technical Terminology

Job description

Support the UK's most automated distribution centre with 1st / 2nd line IT support, rollouts, and warehouse tech troubleshooting.

Looking to step up in your IT support career or bring your warehouse/automation experience into a technical setting?

We are seeking IT Support Technicians to join our client in an expanding onsite team supporting a highly automated distribution centre. You will be the first line of support for hardware, systems, and shift teams – a key contact when warehouse operations need IT expertise.

This role is ideal for you if:

• You have experience in a warehouse or logistics setting and understand shift patterns, 24/7 operations, and on-the-ground troubleshooting.
• You are seeking a step up from basic 1st/2nd line roles into a tech-led warehouse environment.
• You are comfortable with automation vendors or eager to learn the systems that power them.

What you will be doing:

• Providing on-site 1st/2nd line support for IT systems across the warehouse.
• Supporting the rollout of new tech features and tools.
• Logging, tracking, and escalating technical issues.
• Communicating clearly with colleagues on the floor during shifts.
• Collaborating with warehouse, engineering, and IT teams.
• Learning automation terms and systems (full training provided).

What we are looking for:

• An individual with an IT background and some exposure to warehousing, automation, or distribution.
• Problem solvers who enjoy varied work and staying hands-on.
• Knowledge of technical terminology in automation/warehouse settings is a plus, but training will be provided for the right candidate.

Why apply?

This is an opportunity to be part of a growing team at the beginning of its journey. You will gain exposure to real-time technical support, automation systems, and future progression opportunities. It’s a genuine step up with room to grow and make a difference on the warehouse floor.

Shifts and hours:

Start on Monday–Friday, 8am–4pm for onboarding and induction. As volume increases from May/June, we will transition to rotating shift patterns (e.g., 4-on-4-off or 2–3 shift coverage). No out-of-hours or on-call duties are required.

Salary and Benefits:

• £30,000 to £35,000 per annum
• 5 weeks’ annual leave plus Bank Holidays
• Full training provided
• Pension scheme, company sick pay, and maternity/paternity/adoption pay after 1 year
• Access to MyBenefits, offering various benefits including bike to work scheme, discounts, health plans, and more
• Free, 24/7 confidential virtual GP service for colleagues and their children under 16

We are an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, sex, disability, religion, sexual orientation, or age.

We are committed to Neurodiversity inclusion and offer reasonable adjustments during the interview process. If needed, please contact our recruiters for support.