1st/2nd Line Service Desk Engineer (MSP)

Better Days Recruitment Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in West Sussex seeks an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer. This role offers the opportunity to work in a dynamic MSP environment, providing both remote and on-site support. Candidates should have strong skills in Azure Cloud and a passion for delivering exceptional customer service. This position encourages professional development and offers flexibility in working arrangements, making it an attractive opportunity for dedicated IT support professionals.

Benefits

Free parking available

Opportunity to work from home one day a week

Supportive working environment

Qualifications

• Minimum two years experience working on a Service Desk.
• Experience in an MSP environment is essential.
• Strong knowledge of Azure Cloud and virtual servers.

Responsibilities

• Provide a high level of remote and on-site IT support.
• Build relationships with customers and resolve IT issues.
• Collaborate with team members to share knowledge.

Skills

Customer Service

Problem Solving

Networking

Firewall Configuration

Communication

Tools

Azure Cloud

Office 365

SharePoint Online

Exchange Online

VOIP Solutions

MS Dynamics

Job description

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex.

The role is to provide a high level of remote and some on-site problem solving across all aspects of IT Support. My client is a specialist in migrating clients in the Cloud (MS Azure) and then supporting those clients with support.

There won t be a traditional 1st or 2nd line level, all Engineers have the opportunity to utilise all their knowledge and answer all enquiries coming in which could be 1st of 2nd line queries.

Working in a fully Microsoft environment, you will be passionate about technology, enjoy speaking with customers over the phone and you will also have the opportunity to visit the customers office for on-site fixes and to build the relationship with the customer.

There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career.

The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity to work from home one day a week and this is a flexible employer around appointments and personal commitments.

Free parking available and a ten-minute walk from a train station. Professional, positive, supportive working environment and the opportunity to attend lots of company and charity lead events.

Experience/skills/attributes:

• Minimum two years experience working on a Service Desk
• Experience of working in an MSP environment is essential
• Strong experience of working with Azure Cloud including virtual servers
• Azure Active Directory experience
• Office 365
• Networking and Firewall configuration skills are useful
• Any knowledge or experience of SharePoint Online or Exchange Online
• VOIP solutions
• Any knowledge or experience of MS Dynamics is desirable
• Outstanding customer service experience
• Enjoys building customer rapport and relationships
• Thrives working as part of a team, sharing knowledge and ideas
• Confident, friendly, sociable
• Strong communicator verbally, face to face and written
• Great problem solver with a high attention to detail
• Takes accountability for own work