1st/2nd Line Service Desk Engineer (MSP)

Better Days Recruitment Ltd; England; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading company in West Sussex seeks an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join their dynamic team. This role offers a blend of remote and on-site support, with significant opportunities for career development in a collaborative environment. Ideal candidates will have strong Azure Cloud experience and excellent customer service skills.

Benefits

Flexible working hours

Opportunity for home working

Free parking available

Positive working environment

Company and charity events

Qualifications

• Minimum two years experience working on a Service Desk.
• Experience of working in an MSP environment is essential.
• Strong experience of working with Azure Cloud including virtual servers.

Responsibilities

• Provide remote and some on-site IT support.
• Build customer rapport and relationships.
• Work with customers and resolve 1st and 2nd line queries.

Skills

Customer Service

Problem Solving

Communication

Azure Cloud

Networking

Firewall Configuration

VOIP Solutions

Job description

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex.

The role is to provide a high level of remote and some on–site problem solving across all aspects of IT Support. My client is a specialist in migrating clients in the Cloud (MS Azure) and then supporting those clients with support.

There won t be a traditional 1st or 2nd line level, all Engineers have the opportunity to utilise all their knowledge and answer all enquiries coming in which could be 1st of 2nd line queries.

Working in a fully Microsoft environment, you will be passionate about technology, enjoy speaking with customers over the phone and you will also have the opportunity to visit the customers office for on–site fixes and to build the relationship with the customer.

There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career.

The working hours for this particular role is Monday to Friday, 9am–6pm with an hour for lunch. There is an opportunity to work from home one day a week and this is a flexible employer around appointments and personal commitments.

Free parking available and a ten–minute walk from a train station. Professional, positive, supportive working environment and the opportunity to attend lots of company and charity lead events.

Experience/skills/attributes:

• Minimum two years experience working on a Service Desk
• Experience of working in an MSP environment is essential
• Strong experience of working with Azure Cloud including virtual servers
• Azure Active Directory experience
• Office 365
• Networking and Firewall configuration skills are useful
• Any knowledge or experience of SharePoint Online or Exchange Online
• VOIP solutions
• Any knowledge or experience of MS Dynamics is desirable
• Outstanding customer service experience
• Enjoys building customer rapport and relationships
• Thrives working as part of a team, sharing knowledge and ideas
• Confident, friendly, sociable
• Strong communicator verbally, face to face and written
• Great problem solver with a high attention to detail
• Takes accountability for own work