1st / 2nd Line IT Support Technician

Get Staffed Online Recruitment Limited; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

An IT consultancy business in London is hiring a 1st / 2nd Line IT Support Technician. This role involves supporting clients remotely and through site visits, requiring strong communication and customer service skills. Candidates should have at least 2 years of outsourced IT support experience and technical proficiency in various software and hardware platforms. Competitive salary and benefits, including technical training provided.

Benefits

Competitive Salary

Workplace Pension Scheme

Technical training

Qualifications

• Minimum 2 years of outsourced IT support experience.
• High standard of written and spoken English required.
• Strong customer service skills are essential.

Responsibilities

• Support the client user base remotely and via site visits.
• Deliver outstanding customer service.
• Develop project skills for future IT projects.

Skills

Outsourced IT support experience

Excellent communication skills

Customer Service skills

Tools

Windows 10, 11

Active Directory

Microsoft Office 365

Exchange

iPhones/iPads/Smartphones

Desktops/Printers hardware support

Job description

1st / 2nd Line IT Support Technician

£25,000 to £30,000

Our client is an IT consultancy business based in Hampton, Middlesex, they're looking for a talented all round IT professional to join their expanding team. Their team is passionate, hardworking and fun-loving individuals. They want an individual who has a great work ethic and can deliver outstanding customer service and push beyond customer expectation.

They promote training in ITIL and Microsoft qualifications, including study time and resources. The role is a support based role where the successful candidate will be able to support the client user base remotely and by weekly site visits. They will develop project skills and ultimately become responsible for IT projects based on client’s needs.

Please apply if you have the following experience:

• Outsourced IT support (for multiple companies) experience at least 2 years
• Excellent communication skills (high standard of written and spoken English)
• Excellent Customer Service skills

Must have Technical Support Experience

• Desktops – all operating systems, Windows 10,11
• Active Directory Administration
• Microsoft Office 365 Administration
• Exchange Administration
• Microsoft Office suite
• iPhones/iPad/Smart phone
• Hardware support of Desktops / Printers

Nice to have

• Cisco/Meraki
• Labtech/ConnectWise
• Microsoft Azure

Benefits:

• Competitive Salary
• Workplace Pension Scheme
• Technical training

The hours for this role is 9-5.30 Mon-Fri.

Apply now with an up-to-date CV.