1st/2nd Line IT Support Engineer

Xact Placements Limited; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a 1st/2nd Line IT Support Engineer to provide onsite support in St Albans. This role focuses on troubleshooting, resolving issues, and ensuring a seamless IT experience for users. Ideal for candidates with a strong customer service background and relevant technical knowledge.

Qualifications

• Previous experience in a 1st/2nd line support role.
• Strong knowledge of Windows OS & Microsoft 365.
• Confident troubleshooting devices.
• Excellent communication skills with a proactive, customer-first mindset.
• Full driving licence essential.

Responsibilities

• Responding to tickets and resolving hardware/software issues.
• Setting up devices and supporting end users.
• Managing IT assets and assisting with system updates and projects.

Skills

Windows OS

Microsoft 365

Troubleshooting

Customer Service

Job description

1st/2nd Line IT Support – St Albans

We’re looking to speak with an experienced 1st / 2nd Line IT Support Engineer to work onsite in St Albans. This is a fantastic opportunity for someone who thrives in a customer facing role and enjoys solving problems.

You’ll be the face of IT support - responding to tickets, resolving hardware/software issues, setting up devices, and supporting end users. You'll also help manage IT assets and assist with system updates and projects.

What we’re looking for:

• Previous experience in a 1st/2nd line support role
• Strong knowledge of Windows OS & Microsoft 365
• Confident troubleshooting devices
• Excellent communication skills with a proactive, customer-first mindset
• Full driving licence essential