1st / 2nd Line IT Support Consultant - Schools IT Support

Classroom365; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading managed IT services provider is looking for a 1st / 2nd Line Support Consultant to join their team in North England. This permanent role offers opportunities for industry-standard certifications and the chance to gain valuable experience in various technologies within the educational sector. The ideal candidate will have at least one year of experience in IT support and strong customer service skills, providing technical assistance across multiple school sites.

Benefits

Career progression opportunities

Multiple certifications offered

Hands-on experience with current technologies

Qualifications

• Experience with Microsoft Teams and SharePoint.
• Strong knowledge of Windows Server and Active Directory.
• Ability to provide technical support across various client locations.

Responsibilities

• Provide on-site technical support and advice to clients at multiple sites.
• Advising clients on school infrastructure project work.
• Travel to client sites as needed for technical support.

Skills

Customer service

Desktop support

Networking

Troubleshooting

Technical support

Education

1 year+ IT support experience

Experience in the Educational Sector

Office 365 administration experience

Google Workspace experience

Tools

Office 365

Google Workspace

Windows 10 and 11

Active Directory

Microsoft Azure

Job description

A 1st / 2nd Line Support Consultant with 1 year + experience is needed to join our team at Classroom365, a leading MSP for schools ICT support, based in London and surrounding areas, including Essex, on a full-time basis.

The role is a permanent position with excellent prospects. Many consultants having been with us for over 10 years.

With over 25 years of experience providing ICT support to London schools, the British Council and LEAs, we have a wealth of knowledge and experience in the education sector.

This is an opportunity to join an exciting IT company and gain industry-standard certified training.

You will develop your skills and add valuable Google, Microsoft, Apple, Cloud technologies and Cyber security experience and certifications to your portfolio and skillset.

About Us

We are a leading managed IT services provider exclusively supporting the education sector.

We provide a comprehensive range of IT and allied IT services to the education sector across London and the Home Counties. Our SLAs include full network infrastructure support, AV installations and maintenance, IT suite refurbishments, remote backup services, Cloud Hybrid on-premises solutions, and consultancy on new school builds.

We pride ourselves on our extensive knowledge and provide support to LEAs and advisors, front and back-office operations, school network managers and ICT coordinators, and the school community.

Key Responsibilities

The role involves providing on-site technical support and advice to our clients at multiple sites, so being willing to travel to client sites is essential.

Advising clients on the potential for school infrastructure project work based on our SLA in Schools

We currently support schools in the following boroughs: Greenwich, Southwark, Wandsworth, Lambeth, Croydon, Lewisham, Tower Hamlets, Hackney, Brent and parts of Essex.

Desirable Skills

1yrs+ 1st/2nd Line IT support experience and have the ability to work diversely

Experience working in the Educational Sector

Strong customer service skills

Strong desktop support skills

Well-mannered and presentable

Experience in Office 365, including Microsoft Teams and Sharepoint

Office 365 Migration and working experience

Any experience or knowledge of Microsoft Azure

Experience in Microsoft Entra (Intune)

Google Workspace for Education

Wireless Networking (Wi-Fi, WLAN) and configuration of Wi-Fi networks

Windows 2016, 2019,2022 Active Directory and Group Policy experience desirable

Windows 10, Windows 11 Desktop support experience

Mobile Device Management (MDM) iPads, Google Chromebooks, Windows devices

Apple device management experience is desirable

Workstation deployment WDS, MDT, or any other deployment experience in a large network

Networking knowledge - switching, domain environment, complex troubleshooting

Experience working with Server Infrastructure Hyper-V, VMware

Strong team player

Successful candidates must pass an Enhanced DBS check and be eligible to work in the UK without sponsorship.

Essential Skills

Office 365 administration experience, migration (optional)

Google Workspace admin experience

Active Directory, Group Policy (desirable)

Benefits for the right candidate will include but not limited to the following:

Offers multiple certifications from Leading Industry Career Paths

Opportunities to work on network infrastructure upgrade projects

Gain hands-on experience within server-based infrastructure and a vast array of current technologies.

Classroom 365 promotes career progression within the team and company

Working in an environment where your views or ideas will be heard, you can make a real difference in all you do within the company.

A company ethos where you will work as part of a well-established team and be fully supported by your ability to progress within the team and company.

If you think you could be part of our Team, APPLY by clicking below.

Candidates with previous experience or job titles including: IT Engineer, IT Technician, 1st Line Support Technician, 2nd Line Support, IT Support Engineer, Schools IT Support Specialist, Education Technology Support Consultant, IT Systems Consultant for Schools, Education IT Solutions Consultant, School Technology Advisor, Educational Technology Support Specialist, School IT Technician, IT Service Desk Consultant for Schools, School IT Operations Specialist may also be considered for this position.

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