1st/2nd Line IT Support Analyst - Windows, Azure & AD

Healthnethomecare; Swadlincote; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Training and development

Eyecare vouchers

Perkbox benefits

Refer a friend scheme

Uniform provided

Kit bags for Homecare Nurses

Job summary

HealthNet Homecare is seeking an IT Support Analyst to join our busy IT department. You will provide 1st/2nd line support, administer IT systems and drive automation to improve efficiency across the business and patient care.

The role involves ensuring smooth operation of Windows 11 clients, on‑prem AD, Navision/Azure services and Office 365 administration. The successful candidate will have at least 2 years in a similar role, strong problem-solving and documentation skills, and an eagerness to

Qualifications

• Experience providing 1st/2nd line IT support in a busy environment.
• Experience with Windows desktops/servers, M365 and Azure administration.
• Good documentation, troubleshooting and communication skills.

Responsibilities

• Provide desktop and software configuration support.
• Provide telephony system support and liaise with third parties.
• Administer LAN, DHCP/DNS/Firewall and AD/Entra ID on premise.
• Support projects with analysis, design, documentation and testing.
• Ensure security and resilience considerations are incorporated.

Skills

Troubleshooting

Documentation

Analytical thinking

Education

GCSEs including Maths & English

Tools

Windows 10/11

Windows Server 2016/2019/2022

Microsoft 365

Azure

Phone system administration

Networking

Job description

HealthNet Homecare is seeking an IT Support Analyst to join our busy IT department. You will provide 1st/2nd line support, administer IT systems and drive automation to improve efficiency across the business and patient care.

The role involves ensuring smooth operation of Windows 11 clients, on‑prem AD, Navision/Azure services and Office 365 administration. The successful candidate will have at least 2 years in a similar role, strong problem-solving and documentation skills, and an eagerness to