1st/2nd Line IT Support Analyst

TN United Kingdom; Pontefract; On-site; GBP 25,000 - 35,000; Full time

Job description

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1st/2nd Line IT Support Analyst, Pontefract

Client: Healthnet Homecare

Location: Pontefract, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

a808c074c3a0

Job Views:

2

Posted:

26.03.2025

Expiry Date:

10.05.2025

Job Description:

HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.

Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients' lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.

We are looking for an IT Support Analyst to join our busy IT department. We are seeking a highly motivated, talented and experienced IT professional to complement our industry leading Digital Team as an IT Systems Administrator. Reporting to the IT Manager, you will form an integral part of the IT Support Team providing a first-class service to our business ensuring the customers' needs are met in a timely manner.

The successful candidate will have prior experience of operating in a similar role. They will be expected to provide 1st/2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Additionally, there will be opportunities to be involved in the technical delivery of projects which require a strong emphasis on security and resilience, showing a positive attitude and demonstrating initiative.

If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients' everyday lives, then this is the opportunity for you!

Main Responsibilities

• Provide desktop support and software configuration
• Liaise with people (both internal & 3rd party support providers) to facilitate the various support processes
• Local administration of LAN including DHCP / DNS / Firewall
• Deploy, install and configure Windows 11 clients to a standard specification
• Administer On-premise AD and Entra ID
• Microsoft Navision administration
• Office 365 administration
• Document IT processes and procedures
• Support project work which includes analysis, design, specification documentation, testing and implementation
• Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers
• Carry out any reasonable request given by appropriate persons
• Contribute to the company's commitment to continuous improvement by forwarding your suggestions to appropriate person

What experience and skills are we looking for?

• Foundation professional training/qualifications:
• ITIL Foundation v3/v4
• MS MCPs / MTAs
• Knowledge of MS Dynamics365 (Field Service/Business Central)
• Knowledge of MS Navision
• Minimum 2 years experience supporting:
• Microsoft suite of products:
• Windows Desktops (win10 & 11)
• Windows server (2016, 2019 & 2022)
• Microsoft 365 suite: O365 inc. Teams, OneDrive
• Good knowledge of phone system administration
• Good understanding of networking including subnets, routing & diagnostics
• Good analytical and troubleshooting skills

Qualifications?

• Hold 5 GCSE's including Maths & English at grades A* - C or equivalent
• Ability to develop and sustain a professional relationship with the various departments in the business
• Well-honed negotiation and communication skills with a flexible approach
• Strong interpersonal skills capable of building, developing, and maintaining a positive working environment
• Self-motivated, dedicated with a committed approach showing interest in understanding the business and industry
• Proactive and motivated responding positively to new challenges
• Ability to work under extreme pressure whilst maintaining composure
• Know the Company strategy and make sure what you do on a day to day basis is in line with the strategic objectives.
• Ensure the work you do is of a high quality standard and HealthNet's procedures and policies are followed at all times.
• Engage in personal professional development and attend mandatory training.
• Present the Company in a positive way at all times with internal and external clients, customers and staff.
• Comply with the Company's HR policies and the Health and Safety policy at all times.
• Work flexibly and efficiently in order to meet internal and external customer needs, whilst maintaining the highest possible professional standards.
• Bring new ideas and approaches with an open mind.
• Maintain confidentiality and security at all times.