1st/2nd Line IT Support Analyst

Computerworld Personnel Ltd; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment consultancy is seeking a 1st/2nd Line IT Support Analyst based fully on-site in the Worcestershire area. The ideal candidate will have strong skills in IT support and troubleshooting across various systems, including Office 365 and Azure. This role offers a salary up to £30,000 and a generous holiday package, along with the opportunity to be part of a dynamic IT team.

Benefits

Generous Holiday

Standard Pension Scheme

Free parking onsite

Qualifications

• Experience in IT support and troubleshooting required.
• Familiarity with Office 365 and Azure essential.
• Ability to manage and respond to tickets is necessary.

Responsibilities

• Provide 1st/2nd line IT support and troubleshooting to users.
• Manage and respond to tickets.
• Remote support and on-site hardware installs/repairs.
• Documentation and knowledge base maintenance.

Skills

IT Support and Troubleshooting experience

Office 365

Azure

Hardware installs

Windows

Dealing with ticketing systems

Remote support

On-boarding and Off-boarding

Documentation

Hardware repair and troubleshooting

iOS/macOS

Android

Managing Accounts

Job description

Overview

1st/2nd Line IT Support Analyst - Up to £30,000. I am currently seeking a 1st/2nd Line IT Support Analyst to be based fully on-site in the Worcestershire area. The right candidate will be part of a small IT team and will have skills in IT support and troubleshooting.

Benefits

• Salary up to £30,000
• Generous Holiday
• Standard Pension Scheme
• Free parking onsite

Essential Skills

• IT Support and Troubleshooting experience
• Office 365
• Azure
• Hardware installs
• Windows
• Dealing with ticketing systems
• Remote support
• On-boarding and Off-boarding
• Documentation
• Hardware repair and troubleshooting
• Workspace
• iOS/macOS
• Android
• Managing Accounts

Responsibilities

• Provide 1st/2nd line IT support and troubleshooting to users
• Manage and respond to tickets
• Remote support and on-site hardware installs/repairs
• On-boarding and off-boarding of users and accounts
• Documentation and knowledge base maintenance
• Support across Windows, Office 365, Azure, iOS/macOS and Android environments

Application and Company Info

Apply now before missing out on this exciting opportunity!

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Note: we receive a high level of applications and can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.