1st/2nd Line IT Support (6-Month FTC)

Carbon 60; Warrington; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading engineering and maintenance organisation in Warrington seeks an IT Support Specialist for a 6-month FTC. You will resolve hardware/software issues, provide IT support across devices, and ensure SLA compliance. The ideal candidate has experience in desktop support and strong communication skills. Join this dynamic team and make an impact in the energy and utilities sectors.

Qualifications

• Proven experience in 2nd Line/Desktop support in medium/large organisations.
• Strong knowledge of hardware maintenance including PCs and mobile devices.
• Excellent communication skills with a customer-first mindset.

Responsibilities

• Providing responsive IT support across desktop, mobile, and telephony.
• Managing tickets, troubleshooting issues, and ensuring SLA compliance.
• Collaborating with vendors and creating user-friendly documentation.

Skills

2nd Line/Desktop support

Windows 10/11 knowledge

Office 365 proficiency

Customer communication

Job description

Overview

IT Support Specialist - 1st/2nd Line

Warrington | 6-Month FTC | Up to £32,000

Carbon60 is working with a leading engineering and maintenance organisation to recruit a skilled 1st/2nd Line IT Support Specialist for a 6-month fixed-term contract based in Warrington. This is your chance to join a dynamic team supporting critical infrastructure across multiple sectors including energy, utilities, and pharmaceuticals. You\'ll be the go-to person for resolving hardware and software issues, delivering top-tier support via phone, email, and in-person.

What You\'ll Be Doing

• Providing responsive IT support across desktop, mobile, and telephony
• Building and deploying devices with the latest software and security standards
• Managing tickets, troubleshooting issues, and ensuring SLA compliance
• Collaborating with vendors and creating user-friendly documentation
• Visiting remote sites when needed and contributing to service improvements

Essential Experience

• Proven experience in 2nd Line/Desktop support in medium/large organisations
• A solid background in maintenance and support of relevant devices such as PCs, desk phones, mobiles amongst other hardware
• Strong knowledge of Windows 10/11, Office 365, and network fundamentals
• Excellent communication skills and a customer-first mindset
• UK Driving Licence required

Desirable Experience

• MCP certification
• Experience with multi-domain environments and mobile device management

Ready to make an impact? Apply now and be part of a team that values innovation, collaboration, and continuous improvement.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy