1St/2Nd Line IT Support

Mech Tech Professionals; Warrington; On-site; GBP 32,000; Full time

Job summary

A leading engineering firm is seeking a 1st/2nd Line IT Support technician in Warrington for a 6-month fixed-term contract. The ideal candidate will provide comprehensive IT support while assisting with hardware and software issues. With a salary of up to £32,000, this role offers an excellent opportunity to join a well-established organization committed to quality service.

Qualifications

• Relevant experience in 2nd Line/Desktop support within medium or large businesses.
• Strong knowledge of Microsoft systems and Windows desktop technologies.
• Experience with Office 365 and deployment solutions.

Responsibilities

• Provide email, telephone, remote, and in-person IT support.
• Manage tickets and provide phone support for IT support calls.
• Maintain and support desktop infrastructure.

Skills

2nd Line/Desktop support experience

Excellent telephone manner

Knowledge of Microsoft operating systems

Troubleshooting Microsoft Office

Experience with Office 365

Understanding of PC hardware

Job description

Overview

1st/2nd Line IT Support - Warrington - Up to £32,000 (6 - Month FTC)

Our client a leading engineering and maintenance provider, supporting customers across many sectors to include chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, is looking to recruit a 1st/2nd Line IT Support at their prestigious site in Warrington for a 6-month fixed-term contract. The 1st/2nd Line IT Support will play an integral role in providing 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite.

Salary: £32,000

Location: Warrington

Responsibilities

• Provide email, telephone, remote, and in-person IT support.
• Build, configuration, and deployment of PCs, desk phones, mobile phones - including associated software & operating systems.
• Maintenance & support of the above devices, and all other hardware & devices related to desktop infrastructure.
• Manage tickets, provide phone support for incoming IT Support calls.
• Work with approved vendors and suppliers and arrange site visits.
• Raise any service shortcomings - or changes that could improve the IT service - to the team leader

The successful candidate

• Relevant 2nd Line/Desktop support experience within medium or large businesses
• Excellent telephone manner and face to face communication skills
• Strong knowledge of Microsoft based operating systems, Windows desktop technologies (Windows 10/11)
• Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
• Experience using Office 365, Identify Manager, Mobile Device Management, Build Deployment Solutions
• Understanding of PC hardware set-up and configuration
• UK Driving Licence

This is an outstanding opportunity for a 1st/2nd Line IT Support who is looking to join a well-established organisation and become part of a truly first-rate Facility