17096I | Customer Service Officer (3-4 days/week 8:30am – 3:30pm, Government, Inbound Call Centre)

TONI&GUY Australia Pty Ltd; Ipswich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local government service provider in Ipswich is urgently seeking experienced Customer Service Officers for temporary roles. The position involves receiving incoming enquiries, providing information, and completing administrative tasks. Ideal candidates should have strong customer service and administration experience. Training will be provided, and the roles offer flexible hours with potential for extension. Competitive hourly rate of $38.90 plus superannuation.

Qualifications

• Strong customer service experience in a high-volume environment.
• Demonstrated commitment to high quality customer service.
• Proven ability to work well in a high volume, fast paced environment.
• Previous administration experience including navigating and updating CRM systems.
• Accurate keyboarding skills (minimum 40 wpm @ 98% accuracy).

Responsibilities

• Receive incoming enquiries from customers ensuring high level of service.
• Provide information and advice, direct calls to other Departments.
• Update information in computer systems and complete administrative actions.

Skills

Customer service experience

Administration experience

Technical skills

Keyboarding skills

Flexibility

Job description

Overview

We are urgently seeking experienced Customer Service Officers (with strong administration skills) for upcoming temporary roles with a highly professional inbound local government customer contact centre in Ipswich.

Duties include:

• Receiving incoming enquiries from customers ensuring a high level of customer service.
• Providing information and advice, together with directing calls to other Departments.
• Navigating computer systems and updating information.
• Completing necessary follow-up administrative action.

These casual roles will suit applicants seeking 20-25 hours/week (call centre hours are 8:30am – 4:30pm Monday to Friday). Availability to work additional hours (up to 30-35 hours/week) is highly desirable to cover business needs in peak periods.

To be considered, you will need to demonstrate:

• Strong customer service experience in a high-volume environment (call centre experience advantageous but not essential).
• Demonstrated commitment to high quality customer service with the ability to understand complex customer enquiries and manage customer expectations whilst adhering to policies and processes.
• Proven ability to work well in a high volume, fast paced environment (ideally, you will also demonstrate experience working with key performance indicators (KPIs)).
• Previous administration experience (including drafting correspondence/emails and navigating and updating CRM systems).
• Sound technical skills with proven ability to grasp new systems quickly and navigate across multiple screens whilst also responding to a customer enquiry.
• Accurate keyboarding skills (minimum 40 wpm @ 98% accuracy).
• Flexibility to work a casual roster arrangement between 8:30am and 3:30pm Monday to Friday.
• Availability to commence on 28/10/2025.

Four weeks training will be provided to support learning goals from 28/10/2025 (and we will require availability to work 8:00am to 3:30pm Monday to Friday during this time).

Due to the nature and responsibilities of this position, consent to a national criminal history check will be required prior to any offer of employment being made (and any record of disclosable court outcomes or pending charges will be considered based on relevance to the position being applied for).

Based on current business needs, we anticipate that this temporary assignment will be required for an initial period of 3 months, however, there is high potential for extension. The casual hourly rate is $38.90 (plus superannuation). This is a great opportunity to work with a local government department in a professional, customer service focussed environment.

Where to from here?

Please submit your application asap. If you have any specific questions, please contact our recruitment team on 07 3812 2920 or email [e-mail].

We look forward to hearing from you!

www.topoffice.com.au

Established for over 35 years in Ipswich, Top Office Group is a preferred supplier of staffing solutions to Queensland Government, Ipswich City Council, and leading local businesses.