16 Hour Customer Consultant Belfast Victoria Square

THE BODY SHOP; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

Une entreprise emblématique recherche un Consultant pour rejoindre son équipe à Belfast. Le rôle consiste à offrir une expérience client exceptionnelle, à démontrer une expertise sur les produits et à soutenir les objectifs de vente. Un intérêt pour la beauté et des compétences en communication sont essentiels pour réussir dans ce poste.

Qualifications

• Expérience en service à la clientèle appréciée.
• Compétences interpersonnelles solides.

Responsibilities

• Soutenir l'équipe de gestion du magasin en stimulant les ventes et en offrant un service client exceptionnel.
• Fournir des conseils d'expert sur les produits.

Skills

Communication

Service à la clientèle

Interpersonnel

Passion pour la beauté

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, passionate about empowering people and enriching our planet. Our activist roots influence everything we do, from our iconic window posters to our vegetarian products and campaigns. We're committed to standing up and speaking the truth, doing things a little differently.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We're fighting for our beliefs more than ever, breaking the mold naturally and seeking someone unafraid to shake things up.

Your role in a nutshell

To support the store management team in driving sales and profit by delivering exceptional customer service at all times. To demonstrate and uphold the company's values and vision while ensuring adherence to procedures and policies.

More about the role

With over 2,000 products designed to suit every customer's preferences, our team is on-hand to engage with customers daily. We take the time to understand customer needs and recommend products that make them feel good. Our products are packed with natural ingredients, many sourced ethically through Community Trade programmes. When advising customers on skincare, we're not just selling an ideal but helping communities build better lives.

As a Consultant, you'll offer expert advice and provide an inspirational insight into The Body Shop's products and philosophy. You'll learn about the products, their origins, and proactively engage with customers to find solutions that suit their lifestyles.

What we look for

• Strong interpersonal skills to build rapport with customers — customer service experience is a plus
• Effective communication and listening skills
• A genuine passion for beauty and retail
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

Collaborative Skills

Personal Conduct

Commerciality

Purpose