14189 Field Technician - Teesside

ENGINEERINGUK; Middlesbrough; On-site; GBP 29,000 - 37,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to connect people with essential services like broadband and TV. This role offers a dynamic work environment with outdoor tasks, comprehensive training, and a supportive team. Enjoy a 4-day workweek while providing exceptional customer service and troubleshooting technical issues. With a starting salary of £29,000 and potential earnings up to £36,200, along with benefits like private medical cover and generous leave policies, this position is perfect for those looking to build a rewarding career in a customer-focused role.

Benefits

Private medical cover

Healthcare plan

Critical illness insurance

Generous leave policies

Employer pension contributions up to 10%

Life insurance

Birthday off

Buy/sell holiday options

Qualifications

• A UK manual driving license is essential.
• Confidence working at heights and outdoors in all weather conditions.

Responsibilities

• Installing and maintaining broadband, TV, and phone services.
• Resolving technical issues promptly to ensure customer connectivity.
• Delivering exceptional customer service to leave customers satisfied.

Skills

Problem-solving skills

Customer-focused attitude

Organized approach

Adaptability

Job description

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Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission).

Location: Must reside in one of the following postcodes: DL6, TS1, TS21, TS3, TS4, TS5, TS6, TS7, TS8, TS9, TS10, TS11, TS12, TS13, TS14, TS15, TS16, TS17, TS18, TS19, TS20, TS21, TS22, TS24, TS26, TS25, TS27, DL1, DL2, DL3, DL4, DL5.

Role Overview: The Field Service Engineer role involves connecting people with what matters most by installing and maintaining broadband, TV, and phone services, troubleshooting issues, and providing excellent customer service. You'll work outdoors, travel to different locations, and experience varied daily tasks. No prior experience is necessary as comprehensive training and mentorship are provided. The role offers a 4-day workweek and career progression opportunities.

Responsibilities include:

• Installing and maintaining broadband, TV, and phone services at customers' homes.
• Resolving technical issues promptly to ensure customer connectivity.
• Delivering exceptional customer service to leave customers satisfied.
• Working independently with team support.

Essential Requirements:

• A UK manual driving license.
• Confidence working at heights and outdoors in all weather conditions.
• Residency in one of the specified postcodes.

Desired Skills and Attributes:

• Problem-solving skills and a customer-focused attitude.
• Organized and methodical approach to work.
• Ability to remain composed and adaptable in various situations.

Benefits:

• Starting salary of £29,000, with potential earnings up to £36,200 including overtime and commissions.
• Private medical cover, healthcare plan, and critical illness insurance.
• Generous leave policies, including 25 days holiday, bank holidays, birthday off, and buy/sell options.
• 4-day workweek after training, working 37.5 hours across 4 days.
• Employer pension contributions up to 10% and life insurance.

Next Steps:

• Complete an online application and video assessment.
• Discuss with a recruiter if successful.
• Attend a virtual interview.

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If you're ready for a rewarding, varied career, apply today!