12320 Field Technician - Kirklees

Virgin Media Ltd; Kirklees; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join an innovative team as a Field Service Engineer, where you will play a crucial role in providing top-notch installations and customer service. This position offers a competitive salary, comprehensive training, and a supportive work environment with a 4-day work week. Enjoy a range of benefits, including generous annual leave and wellbeing support, as you contribute to the UK's fastest broadband network. If you're eager to learn, solve problems, and build customer relationships, this is the perfect opportunity for you.

Benefits

Company Van

25 Days Annual Leave

BUPA Medical Coverage

Life Insurance

Healthcare Plans

Pension Scheme Contributions

Flexible Leave Options

Support for Family Needs

Qualifications

• Motivated, customer-focused individuals with a UK driving licence.
• Ability to work outdoors and at heights in various weather conditions.

Responsibilities

• Installations and fault fixing while delivering excellent customer service.
• Diagnose technical issues and document processes.

Skills

Customer Service

Problem Solving

Technical Troubleshooting

Communication

Education

UK Manual Driving Licence

Job description

Salary:

£29,000 - £36,200 per year

Location Requirement:

For this position, you must live in one of the following postcodes: HD1, HD2, HD3, HD4, HD5, HD6, HD7, HD8, HD9, WF12, WF13, WF14, WF15, WF17

Job Overview:

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We seek motivated, customer-focused individuals. No prior experience is required; we will train you and assign a mentor to support your success! After completing our comprehensive training, you'll enjoy a better work-life balance with our 4-day work week, totaling 37.5 hours (Monday – Saturday), with a mix of 7.5 and 10-hour shifts.

Daily Responsibilities:

• Be the expert in installations, fault fixing, and delivering excellent customer service
• Diagnose errors and technical issues, and determine suitable solutions
• Document processes and adhere to company standards
• Collaborate with the technical team and share information across the organization

About Us:

We are Virgin Media O2, the UK’s fastest broadband network, the nation’s preferred mobile brand, and one of the UK’s largest companies. We pride ourselves on diverse, high-performing teams that deliver value and innovation, guided by our customer-centric values.

Virgin Media O2 is committed to equality and inclusion, actively working to remove bias and barriers, and encouraging authentic self-expression throughout your application process.

Must Haves:

• A UK Manual driving licence

Additional Qualities:

• Comfort working at heights and outdoors in all weather conditions
• Enjoy problem-solving and finding solutions for customers
• Ability to build strong customer relationships
• Organized, customer-focused, and motivated to help others

Benefits:

We offer a range of benefits to support your well-being and work-life balance, including:

• A salary of £29,000, with £2,500+ on-target earnings, plus a company van
• 25 days of annual leave, including your birthday and UK bank holidays
• Up to 10% matching contributions in our pension scheme
• Option to buy or sell up to 5 days of leave
• Wellbeing benefits such as BUPA medical coverage and critical illness insurance
• Life insurance and healthcare plans
• Support for family needs, including neonatal, maternity, paternity, and carers leave

Next Steps:

After applying, you'll receive a link to complete an online video assessment. Successful completion will lead to a phone call from a recruiter, an online interview with a manager, and further steps. Please inform us of any adjustments needed during the process. We appreciate your interest in joining Virgin Media O2.