12214 - Catering and Events Operations Supervisor

University of Edinburgh; City of Edinburgh; On-site; GBP 23,000 - 26,000; Full time

Job summary

A prestigious higher education institution in Edinburgh seeks a Catering and Events Supervisor to lead its hospitality team. This full-time role involves organizing and delivering successful events, ensuring high standards of customer service, and supervising staff in a dynamic catering environment. Ideal candidates will have experience in hospitality supervision, excellent organizational skills, and a valid driving license.

Qualifications

• Previous experience in supervising teams in a hospitality or catering environment.
• Strong team player with outstanding organizational skills.
• Excellent communication skills to engage with a diverse range of customers.
• Valid UK driving license for university vehicle operation.

Responsibilities

• Lead and supervise a hospitality and events team.
• Ensure successful delivery of events in a professional manner.
• Develop high levels of customer service and engagement.

Skills

Supervising teams

Customer engagement

Organization skills

Attention to detail

Job description

Grade: UE03 - £23,414 to £25,448 per annum plus 15% Premium Band

CSG/Accommodation, Catering and Events

Full time: 35 hours per week

Open-ended (Permanent)

The Opportunity:

The University of Edinburgh Hospitality and Events Collection is the commercial arm of the world-leading University of Edinburgh, which includes the conference and events team. We provide a professional operation across a broad portfolio of conferences, meetings and events, from major international conferences to day meetings and prestigious dining events (circa 2,000 events annually), held at venues across the University’s portfolio. Additionally, the team operates a large Outside Catering and Delivered Hospitality service to university buildings and to private and corporate locations across the city.

The Catering and Events Supervisor has a vital leadership role within the wider catering team, with significant responsibility to deliver successful events and ensure our long-term success and sustainability. The post holder will hold a pivotal role in developing the highest possible levels of service and customer engagement.

Your skills and attributes for success:

Previous experience of supervising people and teams to deliver successful events in a hospitality, catering or events environment.
A strong team player who can work closely with supervisors and team members to exceed customer expectations.
Outstanding organisation skills and the ability to prioritise your time and help keep others on track.
Excellent attention to detail and ability to communicate with a wide range of customers.
Ability to effectively communicate and coach others to meet our standard operating procedures, operational health and safety requirements and core ACE values.
Full driving license valid for driving on UK roads as this role requires the post holder to drive University of Edinburgh vehicles.