111 Health Advisor - Wakefield

NHS; Wakefield; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a forward-thinking organization as a Health Advisor, where your skills will make a real difference in patients' lives. This rewarding role involves assessing symptoms and providing reassurance to patients through a dedicated support system. With comprehensive training and flexible working options, you will be part of a highly skilled team committed to delivering exceptional care. Enjoy a competitive salary, generous leave, and opportunities for professional growth in a supportive environment. If you are passionate about making a positive impact, this is the perfect opportunity for you.

Benefits

Flexible Working Options

27 Days Annual Leave

Contributory Pension

Car Lease Schemes

Employee Assistance Services

Career Progression Opportunities

Supportive Staff Networks

Qualifications

• Minimum of 3 GCSEs including English or NHS Pathways training.
• Strong IT skills and ability to handle sensitive information.

Responsibilities

• Assess and negotiate to ensure best patient care and outcomes.
• Handle calls compassionately and professionally in a fast-paced environment.

Skills

Customer Service Skills

IT Literacy

Ability to Handle Confidential Information

Ability to Work Under Pressure

Education

Minimum of 3 GCSEs at Grade C or above

Job description

Recruiting for training courses from September 2025

If you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you.

As a health adviser, you are the patients' first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need.

We offer a competitive starting salary of £24,071, rising to £25,674 after two years (per annum, pro rata). The role also includes enhanced payments for unsocial hours worked in the evenings and weekends.

We provide a range of full and part-time rotas, with a requirement to work six out of eight public holidays (pro rata depending on rota) and three weekends out of five.

Training

You will receive comprehensive, paid training to fully support our patients. You will start on a training contract, and upon successful completion, you will be offered a permanent contract.

Main duties of the job

This is an opportunity to join Yorkshire's successful 111/Integrated Urgent Care Provider (IUC). At Yorkshire Ambulance Service, you will be part of a highly skilled team based in Yorkshire, serving a diverse community.

We are committed to staff development, offering opportunities to train and grow across the IUC Service.

As a 111 Health Advisor, you will assess and negotiate to ensure the best patient care and outcomes. No two calls are the same, and you will work around the clock receiving 111 calls from patients needing help. It is a rewarding role that allows you to make a real difference.

The role can be demanding, dealing with a variety of patients, including emotional situations. Successful candidates must handle calls compassionately and professionally, using strong customer service skills to manage complex and sensitive information.

About us

Yorkshire Ambulance Service (YAS) NHS Trust covers nearly 6,000 square miles, serving over five million people across Yorkshire and the Humber. We employ over 7,100 staff and 1,300 volunteers, providing a 24/7 emergency and healthcare service.

Our ambition is to be an employer of choice, continuously improving our offer in health and wellbeing, benefits, and flexible working, including hybrid options.

• Flexible working options including part-time, job shares, and agile working (role dependent)
• 27 days annual leave, increasing to 33 with service
• Contributory Pension
• Car lease and salary sacrifice schemes
• Employee assistance and counselling services
• Opportunities for research, career progression, and development
• Supportive staff networks

Check out our YAS One Team Simulation: https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

Job responsibilities

Refer to the attached guidance document for rota patterns. You will receive top-quality training, development opportunities, and competitive pay, including NHS Pension and benefits such as discounts in over 200 stores, days out, and restaurants via Blue Light Card.

You will work six out of eight public holidays and three weekends out of five.

Our values: Kindness, Respect, Teamwork, and Improvement.

For more information, see the NHS 111 Health Advisor role description and person specification. Use your application to demonstrate how you meet the criteria and why you are suitable.

Interviews will be held at Wakefield Call Centre after a successful assessment.

Person Specification

Qualifications / Knowledge

• Minimum of 3 GCSEs at Grade C or above, including English, or NHS Pathways training/experience and customer service skills
• IT literate
• Ability to handle confidential and distressing information
• Ability to work under pressure

Experience

• Excellent telephone manner

Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to check for previous convictions.

Salary: £24,625 to £25,674 per year, pro rata for part-time, plus unsocial payments.