111 Health Advisor - Rotherham (Band 3) - Health Advisor - Yorkshire Ambulance Service NHS Trust

Yorkshire Ambulance Service NHS Trust; West Yorkshire; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a forward-thinking organization as a Health Advisor, where your skills will directly impact patient care. This rewarding role involves assessing symptoms and providing critical support to patients in need. With comprehensive training and opportunities for professional development, you will be part of a dynamic team dedicated to making a difference in the community. Enjoy a competitive salary, flexible working options, and a supportive environment that values kindness and teamwork. If you are passionate about healthcare and want to contribute to a vital service, this position is perfect for you.

Benefits

27 days annual leave

Contributory Pension

Employee assistance and counselling service

Flexible working options

Opportunities for career progression

Qualifications

• Must have excellent customer service skills and a compassionate approach.
• IT literate with the ability to handle sensitive information.

Responsibilities

• Assess patient symptoms and provide reassurance and assistance.
• Handle a variety of patient calls with professionalism and care.

Skills

Customer Service Skills

Telephone Communication

IT Literacy

Education

Minimum of 3 GCSEs at Grade C or above

Job description

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Main area Health Advisor Grade Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Part time hours also available 30, 24 and 20) Job ref 174-HAR-280425

Site Rotherham Town Wath Upon Dearne Salary £24,625 - £25,674 Per annum pro rata for part time (plus unsocial payments) Salary period Yearly Closing 18/05/2025 23:59

Job overview

IUC/111 Health Advisor Rotherham

Recruiting for training courses from September 2025

If you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you.

As a health adviser, you are the patients first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need.

We can offer a competitive base salary, starting at £24,071 rising to £25,674 after two years (per annum, pro rata). In addition, the role attracts enhanced payments for unsocial hours worked in the evenings and weekends.

We can offer a range of full and part time rotas.

There is a requirement to work six out of eight public holidays (pro rata depending on rota) as well as three weekends out of five.

Training

You will receive comprehensive, paid training which will enable you to fully support our patients.

You will commence your role on a training contract and upon successful completion of your training, you will be issued a permanent contract.

Main duties of the job

This is an opportunity to join one of Yorkshire's most successful 111/Integrated Urgent Care Providers (IUC). At Yorkshire Ambulance Service you will be part of a highly skilled and dynamic team based in the heart of Yorkshire and home to one of the UK’s most diverse communities.

We are committed to staff development, and you will be presented with the opportunities to train and develop across the IUC Service.

111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help. It is an incredibly rewarding role that allows you to really make a difference to our patients lives.

The role will be demanding, and this role may not be for everyone, you will be dealing with a wide variety of patients including some very emotional situations. Successful candidates are required to have the skills to deal with the variety of patient calls in a compassionate, professional way. You will also use your strong customer service skills to deal with complex and sensitive information to ensure the right level of care for our patients is sought.

Working for our organisation

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Detailed job description and main responsibilities

For more information on the rota patterns we offer, please see the attached guidance document to help understand this better.

You can expect to get the best paid training and support as a part of the YAS family, access to development opportunities, competitive pay. NHS Pension and other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.

You will be expected to work six out of eight public holidays as well as three weekends out of five.

Our values:

Kindness, Respect, Teamwork and Improvement.

NHS 111 Health Advisor for more information about working in this role.

Please see the attached Job Description and Person Specification for more details, please use your application in supporting information to tell us how you match the person specification and why you think you would be successful in this role.

Interviews will held at our Wakefield & Rotherham Call Centre after successful completion of an assessment.

Person specification

Qualifications / Knowledge.

• Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate)
• IT literate
• Ability to deal with confidential/sensitive and distressing information
• Able to work under pressure

Experience

• Excellent telephone manner

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Please note the salary range stated in advertisements is calculated on a pro rata basis if the vacancy is part time.

Please note, certain benefits above may differ for zero hours workers, including annual leave entitlement, which is determined in line with working time directive regulations.

Disclosure and Barring Service

Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £54.40 for an enhanced check and £26.40 for a standard check.

Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.

The Yorkshire Ambulance Service Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.

Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.