111 Health Advisor (Call Handler) - Crawley

South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 24,000 - 26,000; Part time

Job summary

Join a leading healthcare provider as a 111 Health Advisor in Crawley. In this entry-level role, you will be the first point of contact for patients, providing urgent assistance and advice. Enjoy a competitive salary, flexible scheduling, and opportunities for career progression within the NHS. Comprehensive training is provided to prepare you for independent call handling, ensuring you make a difference in people's lives. Apply now to be part of a compassionate team dedicated to healthcare excellence.

Benefits

NHS Pension Scheme

35 days’ annual leave

Free parking

Discounts

Training and development opportunities

Qualifications

• Entry level position requiring caring and empathetic individuals.
• Excellent communication skills and flexibility are essential.

Responsibilities

• Handle calls via NHS Pathways providing lifesaving advice.
• Direct callers to appropriate services and manage stressful situations.

Skills

Communication

Empathy

Flexibility

Adaptability

Job description

111 Health Advisor (Call Handler) - Crawley

Join to apply for the 111 Health Advisor (Call Handler) - Crawley role at South East Coast Ambulance Service NHS Foundation Trust

Job Overview

Our NHS 111 Call Handlers (Health Advisors) are individuals from diverse backgrounds and age groups, united by a common purpose.

Role Description: You are the first point of contact for patients calling 111, providing urgent assistance or advice, with no two days being the same due to the variety of calls.

Progression Opportunities: We offer excellent training and career development within the call centres and across the Trust, including pathways to roles such as Paramedic or Senior Management.

What Makes a Great NHS 111 Call Handler?

• Caring and empathetic
• Excellent communication skills
• Flexible and adaptable
• Passionate about making a difference

Main Duties

Handling calls via NHS Pathways, providing lifesaving advice, directing callers to appropriate services, and managing stressful situations with compassion.

This role involves working varied shifts including weekends, with flexible scheduling to promote work/life balance. A requirement is working 3 out of 4 weekends.

Why Work at SECAMB?

• Competitive salary (£24,071 - £25,674, up to £30,000)
• Enhanced pay for unsocial hours
• NHS Pension Scheme
• 35 days’ annual leave
• Free parking and discounts
• Training and development opportunities

Training Provided

Full 9-week training program, including classroom, observation, and mentoring, to prepare you for independent call handling.

Additional Information

Vaccine requirements, DBS checks, inclusive employment policies, and application instructions are detailed in the original description. We encourage applications from diverse and underrepresented groups.

Employment Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Healthcare Provider