1 Yr FTC Construction Service Co-Ordinator

Success Recruit Ltd; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic construction company in Chelmsford is seeking a skilled Service Co-ordinator for a 1 year FTC. The role involves managing service schedules, maintaining client communication, and ensuring documentation accuracy. Ideal candidates will have strong administrative skills and previous experience in client-facing roles. This position offers opportunities for growth and a supportive work environment, with competitive benefits including on-site parking and generous holiday allowances.

Benefits

Long-term career progression

Free on-site parking

Gym membership discount

Qualifications

• Strong background in administration and client communication.
• Experience in construction or facilities management is advantageous.
• Self-motivated and able to work independently.

Responsibilities

• Act as a central communication point for clients and engineers.
• Manage and update the CRM system effectively.
• Coordinate service and maintenance enquiries via email and phone.

Skills

Organisational skills

Communication skills

Client relationship management

Job description

Overview

Success Recruit is proud to be partnering with a dynamic and forward-thinking construction company based in Central Essex, currently seeking an experienced and highly organised Service Co-ordinator to join their growing team for a 1 year FTC initially. NB The business does have plans for growth in 2027 however this is not yet a guaranteed permanent position after 1 year although client is very hopeful. This is an exciting opportunity for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The ideal candidate will bring a strong background in administration and client communication, along with the ability to manage and improve service processes. Previous industry experience within a busy construction, facilities management, or a public facing (retail) position would be advantageous.

The Service Co-ordinator will play a pivotal role in supporting the daily operations of the service team. Working alongside a dedicated Technical Manager and field-based engineers, you will be responsible for managing service schedules, ensuring seamless client communication, and maintaining accurate documentation and CRM records. You will be the first point of contact for key clients, supporting prestigious, multi-site contracts—primarily across London—and ensuring the delivery of high-quality, responsive service always.

The successful candidate is ideal for someone who takes pride in their organisational skills, enjoys building relationships with clients, and thrives in a role where no two days are the same. If you are looking for a new challenge where your communication and coordination abilities will be truly valued—we\'d love to hear from you. Training will be provided however strong communication skills to support with sales and account management is essential. Hours: Monday to Friday - 8am - 4.30pm - however some flexibility can be on start or finish time.

Responsibilities

• Act as a central communication point for clients, engineers, and internal departments
• Manage and update the CRM system with job statuses, client interactions, and documentation
• Coordinate and respond to service, maintenance, and breakdown enquiries via email and phone
• Raise quotations for service jobs, parts, subcontracted works, and follow up proactively
• Prepare job packs including worksheets and PO numbers, ensuring engineers are fully briefed
• Maintain and update all Health & Safety records in line with industry compliance
• Support the Technical Manager in troubleshooting and scheduling site visits efficiently
• Monitor and ensure that all administration associated with engineer visits is completed accurately and on time

Qualifications

• Be self-motivated, highly organised, and able to work independently with minimal supervision
• Demonstrate excellent verbal and written communication skills with strong attention to detail
• Be confident in managing client relationships and explaining service offerings to enhance customer satisfaction and drive business growth
• Be comfortable working in a process-driven environment, adhering to and improving systems
• Previous experience in administration and client communication within construction, facilities management, or a public-facing role is advantageous

Benefits

• The opportunity to join a well-established and respected business offering long-term career progression
• Supportive training and onboarding from a knowledgeable and friendly team
• Free on-site parking
• 25 days holiday + bank holidays
• 3x salary death in service benefit
• Access to a discounted benefits package, including gym membership