Work & Live in Athens-Travel Platform Customer Experience Specialist (FR&EN)

Cross Border Talents; Toulouse; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A multinational client in the travel industry is looking for a Customer Experience Specialist fluent in French and English to provide high-quality support for an online travel platform. The role involves assisting customers with reservations, payments, and inquiries through various communication channels. The position can be remote (for Greece candidates) or onsite in Athens, with relocation support offered. Candidates must be available for rotational shifts and have EU citizenship or a valid work permit for Greece.

Prestations

3 weeks of free hotel accommodation during relocation

Up to 300 euros relocation support

Flight tickets reimbursement with first salary

Qualifications

• Customer-oriented attitude and ability to work in a fast-paced environment.
• Availability to work rotational shifts, Monday to Sunday.
• EU citizenship or valid work permit for Greece.

Responsabilités

• Deliver professional customer support in French and English.
• Handle inquiries regarding reservations, cancellations, payments, and account issues.
• Guide customers through online processes and ensure seamless problem resolution.

Connaissances

Fluency in French (C2+)

Good command of English (B2 minimum)

Strong communication and problem-solving skills

Description du poste

Work & Live in Athens-Travel Platform Customer Experience Specialist (FR&EN)

Job Openings Work & Live in Athens-Travel Platform Customer Experience Specialist (FR&EN)

About the job Work & Live in Athens-Travel Platform Customer Experience Specialist (FR&EN)

Thinking of changing scenery?

We are seeking French (fluent, C2 and higher) and English (B2 and higher, written and spoken) -speaking individuals to join our multinational client's team as Customer Support Representatives with an international team supporting a well-known online travel platform. In this role, you will provide high-quality assistance to customers via phone, chat, and email, helping them with reservations, payments, and platform-related queries.

Work Model: Remote (for Greece-based candidates only) or Onsite in Athens (for those relocating, eligible for remote after 3 months)

Start Date: 17 October 2025
Schedule: 09:00-19:00, Monday to Sunday (rotational shifts)

Responsibilities

• Deliver professional customer support in French and English
• Handle inquiries regarding reservations, cancellations, payments, and account issues
• Guide customers through online processes and ensure seamless problem resolution
• Maintain a high level of empathy, professionalism, and efficiency
• Work towards set performance goals including quality, response time, and customer satisfaction

Requirements

• Fluency in French (C2+) and good command of English (B2 minimum)
• Strong communication and problem-solving skills
• Customer-oriented attitude and ability to work in a fast-paced environment
• Availability to work rotational shifts, Monday to Sunday
• EU citizenship or valid work permit for Greece

Application Deadlines

• Remote within Greece: Apply by 3 October 2025
• Onsite relocating to Athens: Apply by 10 October 2025
• Remote option available only for candidates already based in Greece with a stable internet connection
• Onsite option in Athens with support for relocated candidates:
• 3 weeks of free hotel accommodation near the office
• Up to 300 euros relocation support (paid with first salary)

Important Considerations-Relocating Candidates

• Flight tickets reimbursement with first salary
• Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documentation
• Relocated employees must work onsite for at least 3 months (unless already living in Greece with housing and internet setup)