Web Analytics Implementation Intern - Technical Support

Piano; Mérignac, Bordeaux; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Piano is seeking a dedicated professional to join its Product Support Services team in Mérignac, France. You will provide technical support for our Web Analytics solution, working closely with customers to ensure successful implementation and satisfaction.

The ideal candidate should have a degree in Computer Sciences, fluent English, and very good knowledge of web technologies. This role involves building relationships, handling customer queries, and leading training sessions.

Join us to help enhance customer experience through our innovative solutions!

Qualifications

• Educated to degree level (minimum BA/BSc) in Computer Sciences.
• Fluent English mandatory.
• Very good knowledge of website creation and management (HTML, JavaScript).
• Keen interest in Web Analytics.
• Excellent interpersonal and editorial skills (project management).

Responsabilités

• Provide first and second level support for solutions.
• Handle customer queries, diagnostics, analysis, and incident resolution.
• Support customers in implementing Piano solutions.

Connaissances

Website creation and management (HTML, JavaScript)

Fluent English

Interpersonal skills

Project management

Web Analytics

Formation

Degree in Computer Sciences (BA/BSc)

Outils

SQL

Python

Description du poste

Piano is seeking a dedicated professional to join its Product Support Services team in Mérignac, France. You will provide technical support for our Web Analytics solution, working closely with customers to ensure successful implementation and satisfaction.

The ideal candidate should have a degree in Computer Sciences, fluent English, and very good knowledge of web technologies. This role involves building relationships, handling customer queries, and leading training sessions.

Join us to help enhance customer experience through our innovative solutions!