Travel Customer Experience Representative (Remote)

Prestige Travel Agency by Mich; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading travel agency located in Lyon seeks a Travel Customer Experience Representative to provide exceptional service throughout clients' travel processes. The role involves managing inquiries, assisting with bookings, and resolving issues while encouraging a passion for travel within a fully remote environment. The ideal candidate will have customer service experience and strong communication skills, with opportunities for growth and industry-specific perks within the agency.

Prestations

Fully remote, flexible work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Customer service experience required; travel or hospitality experience preferred.
• Ability to work independently in a remote setting.
• Attention to detail is critical.

Responsabilités

• Respond to customer inquiries via phone, email, and messaging.
• Assist clients with travel bookings, modifications, and cancellations.
• Resolve customer concerns with empathy and effective problem-solving.

Connaissances

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Comfortable with technology

Passion for travel

Description du poste

Job Description

Prestige Travel Agency by Mich USA is seeking aTravel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career growth opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by MichUSA is an Equal Opportunity Employer and values diversity in the workplace.