Telecom Contract & Governance Lead

Air France KLM; Roissy-en-France; On-site; EUR 90,000 - 120,000; Full time

Job summary

Air France KLM in Roissy-en-France is seeking a senior Contract Manager to lead a seven-person team, govern the telecom contract portfolio, and drive cost efficiency through telecom expense management, renewals and supplier reviews.

You will build strong relationships with vendors, oversee pricing accuracy, coordinate audits, and advise business and technical stakeholders on contractual matters to ensure services align with operational needs.

Qualifications

• Proven people-management experience.
• Experience in contract management, supplier governance, procurement or service management.
• Ability to work independently while collaborating across teams and functions.
• Strong stakeholder-management and negotiation skills.
• Strong analytical, listening and synthesis skills.
• Diplomatic but decisive approach to supplier and stakeholder management.
• Customer-oriented mindset with a focus on service quality.
• Clear communication skills and ability to adapt to different audiences.
• Strong awareness of financial performance and cost optimization.
• Excellent organizational, planning and follow-up skills.
• Ability to act as trusted advisor to both business and technical stakeholders.
• Knowledge of telecommunications and telecom services is an advantage.

Responsibilities

• Lead, support and develop a team of seven Contract Managers, setting priorities and promoting collaboration, accountability and consistent contract-management practices.
• Manage Air France's telecom contract portfolio, budget and Telecom Expense Management process.
• Build effective relationships with telecom suppliers and coordinate governance meetings and performance reviews.
• Monitor supplier performance and commitments, participate in incident reviews and lessons-learned discussions, and follow up on corrective actions and improvement plans.
• Ensure orders are placed accurately and on time, and that contractual pricing and terms are applied correctly.
• Oversee invoice checks in collaboration with Financial Control.
• Work with Procurement on contract renewals, negotiations, RFIs and RFPs, balancing service quality, innovation and cost efficiency.
• Partner with Telecom Engineering to ensure commercial agreements support technical requirements and operational needs.
• Organize and analyze telecom consumption data, lead annual audits, and identify opportunities to rationalize assets, optimize costs and improve efficiency.
• Advise business and technical stakeholders on contractual matters and communicate supplier commitments clearly.
• Contribute to the evolution of the Group's telecom service catalogue and support the successful implementation of services delivered by operators.
• Review proposed solutions to ensure they fit the existing environment, meet relevant standards and follow established processes.
• Work with suppliers and internal teams to identify the causes of service or product issues and implement corrective and preventive actions.
• Stay informed about market developments and recommend improvements to services and supplier-management practices.

Skills

People management

Contract management

Supplier governance

Procurement

Independent working

Stakeholder management

Analytical skills

Communication skills

Cost optimization

Organizational skills

Advisory role

Telecom knowledge

Job description

Air France KLM in Roissy-en-France is seeking a senior Contract Manager to lead a seven-person team, govern the telecom contract portfolio, and drive cost efficiency through telecom expense management, renewals and supplier reviews.

You will build strong relationships with vendors, oversee pricing accuracy, coordinate audits, and advise business and technical stakeholders on contractual matters to ensure services align with operational needs.