TECHNICIEN SERVICE TECHNIQUE

Xerox; Beauvais; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading technology firm in France is seeking a Technical Service Representative to enhance customer satisfaction through service operations. Responsibilities include equipment installation and maintenance, as well as providing high-quality technical support. The ideal candidate has 1-2 years of experience in customer support and is proficient in technical tools and communication. This role requires availability for business travel and a strong customer-centric attitude.

Qualifications

• Availability for business travel and adaptable.
• Confirmed experience (1-2 years) in customer support and technical service.
• Familiarity with networks and digital tools.

Responsabilités

• Deliver profitable service operations and customer satisfaction.
• Perform equipment installation and basic maintenance.
• Provide high-quality on-site technical interventions.

Connaissances

Effective communication

Customer-centric mindset

Proactive approach

Technical knowledge

Outils

Microsoft Excel

Customer service reporting systems

Description du poste

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Technical Service Representative (TSR 2)

Mission

• Deliver profitable service operations and customer satisfaction across assigned accounts.
• Perform equipment installation, basic connectivity, maintenance, and occasional user training.
• Support clients across a designated geographic zone in alignment with customer expectations.

Key Responsibilities

• Provide high‑quality on‑site interventions using technical knowledge, documentation, and procedures.
• Ensure standard equipment connectivity in the client environment.
• Report additional revenue opportunities and elevate unresolved issues to support teams.
• Manage costs responsibly (parts, tools, consumables) and submit timely reports for activity tracking.
• Promote Xerox image to support equipment renewals and copy volume growth.

Core Competencies

Behavioral

• Punctual, well‑presented, organized, and curious.
• Accountable for own skill development in line with tech evolution.
• Effective communicator and team collaborator.
• Customer‑centric with a service‑driven mindset.
• Analytical, proactive, and dynamic with strong interpersonal skills.

Technical

• Proficient in written and spoken communication.
• Intermediate technical English (basic email responses and documentation reading).
• Skilled in digital tools (smartphone, PC, email, Excel).
• Knowledgeable in networks, OS, and customer service reporting systems (FSA, TAG TOOL).
• Familiar with Xerox products and applications.

Performance Indicators

• Adjust productivity based on workload and apply efficiency levers (e.g., multiple visits, phone closures).
• Manage operational costs (parts, tools, consumables) and complete recommended modifications.

Job Requirements

• Availability for business travel; adaptable and autonomous.
• Team‑oriented with a strong information‑sharing mindset.
• Confirmed experience (1–2 years) in customer support and technical service.
• Familiarity with network and Fiery trainings is a plus.

Training Path

• Workplace Adaptation
• Employment Evolution & Sustainability
• Skills Development
• Integrated training supports onboarding, upskilling, and career growth.