Technicien Maintenance Ascenseurs HF

KONE; Bourges; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading elevator and escalator company in France is seeking a Customer Relationship Management and Service Operations professional to enhance customer satisfaction, ensure safety, and report service performance in real-time. Candidates should have expertise in maintaining strong client relationships and a focus on safety. This full-time role is dedicated to service excellence and on-site communication.

Qualifications

• Expertise in customer relationship management and service operations.
• Understanding of safety and performance management.
• Ability to plan and report workloads effectively.

Responsabilités

• Maintain strong relationships with customers and ensure satisfaction.
• Report back on service performance accurately and in real-time.
• Manage safety and identification of site risks.
• Perform service visits following schedule and quality standards.

Connaissances

Customer relationship management

Communication skills

Safety management

Real-time reporting

Description du poste

Overview

Customer relationship management and service operations professional responsible for customer satisfaction, real-time reporting, safety, and effective on-site communication.

Responsibilities

• Maintain excellent relationships with customers on site by applying the Ambassador attitude and ensuring high levels of customer satisfaction through proactive on-site communication (callout ETA, job performed, etc.).
• Provide accurate and real-time back reporting of work performed at the equipment level to ensure the accuracy of e-Optimum and Customer Notification.
• Maintain equipment safety and performance; manage the site environment during service operations; identify site risks and communicate them to the supervisor.
• Take immediate on-site action if high risk is identified and apply the escalation procedure.
• Identify unplanned service repairs based on equipment needs, contact the on-site contact person for approval if not covered by the contract, and perform them.
• Ensure end-users and site safety; maintain a safe working environment.
• Perform service visits (planned maintenance and service repairs) respecting schedule, time limits, quality standards, time allocation, and processes.
• Plan workload effectively in conjunction with the service supervisor.
• Raise sales leads to the supervisor as appropriate.
• Provide precise and timely back reporting of work done according to the process; submit timesheets based on execution.
• Manage proximity stock (shelving, inventory, stock transfer, etc.), identify spare parts needs, and request spares from the supervisor.
• Keep service tooling, van, instruments, etc. safe, maintained, and in good condition.
• Contribute to ongoing improvement of products, methods, and safety by feedback to the PCM organization and supervisor.

Leadership / People management

• Provide regular updates to the supervisor with relevant information.
• Be familiar with all aspects of lift and related technology and attend proposed training.
• May be required to train or coach persons nominated by the supervisor.

Key Skills

• Babysitting
• Gsm
• Informatica
• BPO
• ACCA
• Designing

Employment Details

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1