Technical Specialist Aftersales (Based Paris)

BYD Europe; Courbevoie; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

A leading multinational company in electric vehicles is seeking an After Sales Technical Specialist in France. This role involves providing critical support and solutions to maximize customer satisfaction in alignment with BYD's zero-emission mission. Ideal candidates will have a degree in engineering and experience in the automotive sector.

Qualifications

• Degree in Engineering or equivalent in vehicle technology, mechanical/electrical engineering.
• Qualified technician for HV systems, automotive background essential.
• Fluent in French and English; Chinese is a plus.

Responsabilités

• Provide regional technical support and solutions for the service network.
• Collect and report information on technical issues; conduct training.
• Organize meetings and improve regional technical capability.

Connaissances

Electrical diagrams

Diagnosis tools

Communication

Organizational skills

Formation

Degree in Engineering

Master Technician

Outils

Microsoft Office

Description du poste

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About BYD France

BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.

About the department

The After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This is including, but not limited to, building up a service network in whole Europe, providing technical support to our customers and Service Providers, supporting the sales department by calculating Life Cycle Costs, development of the Spare Parts business and providing training. The main objective of the After Sales department is to contribute to Customer Satisfaction & loyalty.

One of the important tasks of the After Sales department is to provide Technical service to our Service Providers and customers. For the Technical & Warranty team, we are looking for a After Sales Technical Specialist France for Passenger Cars

About the role

The A.S Service Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

Under the responsibility of the France After-Sales Service Manager, the Service Engineer will visit dealerships to provide technical assistance. He will be able to write intervention reports in order to trace the problems identified. He is the direct technical link with the dealers.

Responsibilities:

• As Technical Support Engineer you will:
• Responsible for the regional technical support in France, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support. Provide feedback to the Quality department to improve the product.
• Collect and report information for typical fault tendency, latest and critical fault, and promote instant solution of quality problems.
• Periodic reporting and analyzing all statistical data on technical issues coming from the network.
• Regional special event management, timely onsite support with quick solutions, technical research and analysis according to stakeholder’s instructions.
• Instant respond for special event management.
• Regional regular visit, organize meetings, workshops and other activities with regional partners and headquarters to continuously improve regional technical capability.
  • Implementation of technical solutions in workshop-oriented instructions.
  • Development and release and translate the technical notice, typical technical repair cases.
• Organize and carry out onsite technical training for new product launch, level training program and on-the-job training program in accordance with relevant stakeholders.
• Other works assigned from line manager.

Required skills, qualifications and experience:

• Degree in Engineering or equivalent specializing in vehicle technology, mechanical engineering, electrical engineering with a focus on drives or master craftsman/workshop manager/master technician.
• Automotive background in a similar job for an OEM.
• Technical EV know-how is a plus.
• Qualified technician for HV system in motor vehicles.
• Excellent knowledge of electrical diagrams.
• Excellent knowledge of diagnosis tools.
• Class B driving license.
• 100% willingness to travel nationally and internationally.
• Fluent knowledge of French and English is a must have, Chinese is a plus.
• Extremely organized, ability to work with parallel workstreams, and manage pressure.
• Ability to work with different departments and characters, outstanding communication skills.
• Result driven.
• Confident in working with Microsoft Office suite (Excel, PowerPoint).

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team