Technical Service Training Lead Europe H/F

06W0 Carrier EMEA SAS; Bourg-en-Bresse; On-site; EUR 52,000 - 104,000; Full time

Benefits offered by this job

Primes à court terme

Job summary

Carrier recherche un Lead Formateur Technique Service pour créer et déployer des programmes Train-the-Trainer pour les équipements commerciaux prioritaires, avec un focus sur les systèmes water‑cooled et air‑cooled, chillers et pompes à chaleur.

Le candidat animera des formations, certifiera les formateurs, et agira comme expert technique en Europe, tout en soutenant les mises en service et les premiers déploiements.

Qualifications

• Expérience pratique en service HVAC et applications.
• Expertise en systèmes water‑cooled et air‑cooled, chillers et pompes à chaleur.
• Capacité à former, coacher et transférer les connaissances.

Responsibilities

• Dispenser des programmes Train‑the‑Trainer (TTT) aux formateurs nationaux et champions techniques en Europe.
• Certifier les formateurs sur les technologies HVAC prioritaires.
• Servir d’expert technique et point d’escalade pour les sujets complexes de service et d’application.
• Soutenir le démarrage, les projets pilotes et les installations innovantes.
• Rassembler les retours de terrain et améliorer l’efficacité de la formation.

Skills

HVAC service

Diagnostics

Training/coaching

System optimization

Tools

Modbus

BACnet

CCN

Job description

À propos de Carrier

Carrier Global Corporation, leader mondial des solutions intelligentes pour le climat et l’énergie, s’engage à développer des innovations qui apportent confort, sécurité et durabilité au quotidien. Grâce à des avancées de pointe dans des solutions climatiques telles que le contrôle de la température, la qualité de l’air et le transport, nous améliorons la vie, soutenons des secteurs essentiels et assurons le transport sécurisé des denrées alimentaires, des médicaments vitaux et bien plus encore. Depuis l’invention de la climatisation moderne en 1902, nous avançons avec une mission claire : améliorer nos vies et le monde que nous partageons. Nous restons leaders grâce à une équipe mondiale, inclusive et d’excellence, qui place le client au cœur de toutes nos actions. Pour en savoir plus, consultez corporate.carrier.com ou suivez Carrier sur les réseaux sociaux @Carrier. Build your career with confidence. By joining Carrier, you become part of the global leader in providing healthy, safe, sustainable, and intelligent solutions to the building and cold chain industries. We create solutions that matter for our planet – and our employees are at the heart of our vision. We are a company of innovators, united by our vision, values, and culture: the "Carrier Way." As an employer of choice, we aspire to provide an attractive workplace, develop and retain the best talents, promote engagement, foster teamwork, and use innovation to serve our customers. In short, Carrier's strengths lie in the expertise, creativity, and passion of our employees, and we look forward to having you join our team.

The Role

The CSE-C Technical Service Training Lead is responsible for building and deploying Train‑the‑Trainer (TTT) programs for Carrier’s priority commercial equipment, with a strong focus on water‑cooled and air‑cooled systems, chillers and heat pumps. The role ensures that local trainers, master technicians and country champions are technically enabled to safely commission, service and troubleshoot Carrier’s most complex commercial systems, in line with business priorities, new product launches and service growth objectives. The trainer drives a continuous learning approach by monitoring and supporting trained populations over time, providing follow‑up coaching and refresher interventions as needed, and delivering ongoing technical mentorship to technicians in the field to secure sustained competence and performance.

Key responsabilities

• Deliver Train‑the‑Trainer (TTT) programs to country trainers and technical champions across Europe.
• Certify trainers on priority HVAC technologies to ensure successful local deployment and knowledge transfer.
• Serve as the technical expert and escalation point for complex service and application‑related topics.
• Support commissioning, pilot projects and first‑of‑kind installations to ensure successful market introduction.
• Gather field insights and feedback to continuously improve training effectiveness and technical capability.
• Develop and review training materials, including trainer guides, commissioning procedures, troubleshooting tools and technical case studies.
• Ensure training content remains technically accurate, aligned with field realities and reflects product evolution.
• Collaborate closely with Service Academies, Product Management, Engineering, Quality and Service Operations to strengthen technical competencies across the organization.

Profile required

Significant hands‑on experience in HVAC service and applications, with strong expertise in water‑cooled and air‑cooled chillers and heat pumps.

In‑depth knowledge of compressor technologies, including screw, centrifugal and scroll compressors.

Proven expertise in controls, commissioning, diagnostics and system optimization, including communication protocols such as Modbus, BACnet and CCN.

Strong technical credibility, with the ability to engage experienced technicians and engineers while translating complex concepts into clear, practical learning.

Experience in technical training, coaching, mentoring or knowledge transfer within a service or engineering environment.

Solid understanding of large‑scale HVAC applications across commercial, industrial, district energy and critical cooling environments.

Experience working within an international or multi‑country environment is a strong asset.

Fluency in French and English is required.

Our commitment

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best‑in‑class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Fourchette de rémunération

La rémunération annuelle pour ce poste est comprise entre €51,500.00-€103,500.00 par an. Les facteurs pouvant influencer la rémunération incluent notamment les compétences, la formation, l’expérience et d’autres qualifications spécifiques du candidat retenu. Les facteurs pouvant influencer la rémunération au sein de cette fourchette comprennent, sans s’y limiter, les compétences, le niveau d’études, l’expérience, l’éventuelle couverture par une convention collective, la rémunération habituellement pratiquée sur le marché pour ce poste, ainsi que toute autre qualification particulière du candidat retenu.

Autres éléments de rémunération

Ce poste ouvre droit à des primes à court terme, sous réserve de conditions définies.

Avantages

Nous proposons un package de rémunération globale compétitif pouvant inclure d’autres avantages et programmes de bien‑être. Ceux-ci varient selon le poste et le lieu et visent à soutenir la santé, la sécurité et la réussite des collaborateurs.

Égalité de traitement et non‑discrimination

Carrier s’engage en faveur de l’égalité de traitement et de la non‑discrimination. Tous les candidats qualifiés seront examinés sans distinction de race, couleur, religion, sexe, orientation sexuelle, identité de genre, origine nationale, âge, handicap ou toute autre catégorie protégée.

Si vous avez besoin d’un aménagement raisonnable pour participer au processus de recrutement, contactez‑nous à [e-mail].

Date limite de candidature

Les candidatures seront acceptées pendant au moins 14 jours à compter de la date de publication : 6 October 2026.

Utilisation de l’IA

Des outils technologiques, y compris des outils basés sur l’IA, peuvent soutenir certaines étapes du processus de recrutement, sous la supervision de personnes.

À propos d’Carrier (second part)

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.